Customer Success Analyst – Document Review & Quality

Obsidian; Dublin; Remote; EUR 45,000 - 65,000; Full time

Job summary

Obsidian is seeking a Customer Support / Success professional in the Dublin area to review, assess, and provide structured feedback on domain-specific documents. You will help ensure quality, accuracy, and relevance across evaluation projects and contribute to high-impact outcomes.

Ideal candidates will have a Bachelor’s degree, 2+ years in a relevant domain, and strong analytical and written communication skills to excel in structured guidance and feedback delivery.

Qualifications

• Bachelor’s degree (minimum)
• At least 2+ years of professional experience in a relevant domain
• Strong analytical and written communication skills

Responsibilities

• Review, assess, and provide structured feedback on domain-specific documents
• Ensure quality, accuracy, and relevance of evaluations
• Contribute to high-impact evaluation projects

Skills

Analytical thinking

Written communication

Attention to detail

Guidelines adherence

Education

Bachelor's degree

Tools

Excel

PowerPoint

Word

Job description

Obsidian is seeking a Customer Support / Success professional in the Dublin area to review, assess, and provide structured feedback on domain-specific documents. You will help ensure quality, accuracy, and relevance across evaluation projects and contribute to high-impact outcomes.

Ideal candidates will have a Bachelor’s degree, 2+ years in a relevant domain, and strong analytical and written communication skills to excel in structured guidance and feedback delivery.