Customer Support Specialist, German (Weekend Shift)

Klaviyo; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

Klaviyo in Dublin is hiring a Customer Support Specialist to enhance customer satisfaction through exceptional product support. You will be part of a dynamic team, assisting customers with product knowledge and technical issues.

Fluency in both German and English is required, along with a collaborative mindset and experience in customer-facing roles. The role offers hybrid work (3 days in office) and a salary range of €40,000 to €60,000.

Qualifications

• 1+ years experience in a customer-facing role, ideally with software/SaaS.
• Comfortable in a fast-paced environment while meeting defined metrics.
• Full authorisation to work in Ireland.

Responsibilities

• Provide high-quality product support for Klaviyo customers.
• Communicate effectively with technical and non-technical end users.
• Document troubleshooting and problem resolution steps.

Skills

Fluent English & German language skills

Excellent communication skills

Customer-facing experience

Experience with AI

Collaborative mindset

Tools

Zendesk

G-Suite

Job description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you are a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

Dublin, Ireland (Hybrid: 3 days per week in office)

The role: Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success, and our growing PE team is based in our Dublin office, which has quickly become a thriving hub for our EMEA operations. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for German-fluent Product Experts who are passionate about providing the best support to our EMEA customers who are scaling their businesses with Klaviyo.

You must be able to work weekends, available shifts include: Tuesday to Saturday or Sunday to Thursday.

How you will make a difference:

• Develop an in-depth knowledge of the Klaviyo platform
• Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
• Diagnose software issues and resolve escalated customer complaints using established processes
• Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
• Communicate thoughtfully and effectively with all Klaviyo customers
• Document troubleshooting and problem resolution steps
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Who You Are:

We’re looking for individuals who thrive in challenging situations and brings a positive, self-driven attitude. You’ll have a track record of finding creative solutions to unique problems and love supporting customers in a collaborative way.

Must-Haves

• Fluent English & German language skills (written and spoken)
• Ability to work weekends (available shifts include Tuesday-Saturday or Sunday-Thursday)
• 1+ years experience working in a customer-facing role (ideally where you’ve successfully troubleshooted and resolved software/SaaS issues)
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
• Excellent communication skills: clear, empathetic, and able to explain technical concepts in simple terms
• Comfortable working in a high-volume, fast-paced environment, meeting and exceeding defined metrics and KPIs while maintaining quality of service
• Flexibility to work varied shifts (occasional 8am - 4pm or 10am - 6pm alongside standard 9am - 5pm)
• Collaborative mindset: loves to share knowledge, contribute ideas, and support teammates
• Proactive and positive: self-motivated, adaptable, and willing to go above and beyond for customers
• Full authorisation to work in Ireland without any restrictions

Nice-to-Haves

• Experience troubleshooting: APIs, integrations, HTML/ CSS/ JavaScript, or networking basics (DNS, IPs)
• Background in MarTech SaaS, email deliverability, or e-commerce platforms
• Familiarity with tools like Zendesk, G-Suite, or similar
• Klaviyo Product Certification (can be achieved after joining)

Base Pay Range in Local Currency: €40,000—€60,000 EUR

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.