Customer Support Specialist

TELUS Digital; Cork; On-site; EUR 29,000; Full time

Job summary

A leading customer experience provider in Cork is seeking a Customer Support Specialist for the fintech sector. The role involves assisting customers through various channels, requiring fluency in English and good technical skills. The position offers a salary of €28,500 gross annually with bonuses and comprehensive benefits including healthcare coverage, training, and a supportive work environment.

Benefits

Performance-based bonuses

Free access to GP-care

Private medical insurance contributions

Gym access

Subsidised canteen

Qualifications

• Fluent in English, able to pass a language test.
• At least 1 year of customer support experience is preferred.
• Experience with multiple systems and technology.

Responsibilities

• Assist customers via email, calls, and chats.
• Help users investigate and resolve issues.
• Engage in projects to enhance customer experience.

Skills

Fluent level of English

Good technical skills

Strong customer focus

Self-driven and result-oriented

Ability to learn and adapt to new systems

Job description

Overview

Customer Support Specialist – Fintech Industry

Location: Onsite (Cork HQ, Mahon)

Type: Permanent Position

Salary: €28,500 gross p/a + monthly performance bonus

Shifts: Rotating shifts between 8am – 10pm, Monday to Sunday (5 days/week)

We are currently growing our Cork based team, supporting one of our esteemed clients, a major player in the fintech sector. In this role as a Customer Support Specialist you will be at the forefront of the business, assisting customers via email, calls, and chats.

Join us as a Customer Support Specialist

As a Customer Support Specialist in the fintech industry, everyday will be a different and exciting day. You’ll be the face of some of the world’s top payment processing brands: you will help users investigate, researching and identifying issues. You will be a point of reference and trust for them. Talking on the phone or via email and chat with different people and facing different situations, you’ll have the opportunity to improve your communication and problem solving skills day by day.

You will be part of a friendly and supportive team, where colleagues and managers are always ready to lend a hand. At TELUS Digital, the well-being of our employees is a top priority. We believe in working hard while having fun and offer numerous opportunities for engagement and enjoyment in the workplace.

Responsibilities, tasks and projects

We value diverse backgrounds, perspectives, and experiences as they drive innovation and creativity. As a member of the customer support team, there will be opportunities for you to engage in projects aimed at enhancing process efficiencies and enriching the overall customer experience.

What we NEED you to have:

• Fluent level of English , you’ll need to pass a language test as part of the application process
• Good technical skills
• Friendly and communicative person with strong customer focus
• Self-driven and result-orientated
• Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones

What we would LOVE you to have:

• At least 1 year of customer support experience
• An interest in all things tech!

What’s in it for you:

Stable employment with regular training and career development opportunities, great rewards for referring your friends, multilingual exposure, performance based bonuses, Community projects and way more!

We also care about your wellbeing! From day 1 you get free access to benefits like GP-care, Occupational Health Advisor, and Vision Eye Test.

Do you want private medical insurance coverage? We work with VHI to provide contributions towards your chosen medical insurance plan (tenure based)!

Do you have a car? Car park. Would you prefer cycling? Bike to Work tax relief. Are you more likely to get the bus? Taxsaver Leap Cards.

In the you’ll enjoy our inspiring, fun and innovative space with ‘relax’ and ‘play’ areas, gym, subsidised canteen and coffee stations.

– want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

What happens next?

Apply now and if you're successful with your initial application, our Recruitment department will be in touch within 7 days.

You are not fully sure your profile matches all the requirements? Don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate.

Who are we?

About TELUS Digital Ireland

TELUS Digital Ireland is a multilingual provider of digitally-enabled customer experience and IT solutions. The company has more than 1,800+ team members across Ireland, with locations in Dublin, Cork and Ballina.

TELUS Digital serves clients in over 50 languages and empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. We partner with some of the world’s most disruptive brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

Learn more about TELUS Digital: telusdigital.com

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviours that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.