Customer Support- German

Cpl Healthcare; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading healthcare recruitment agency in Dublin is seeking a detail-oriented Customer Support Administrator proficient in German and English. This role involves managing customer orders and providing exceptional support in a hybrid environment. Ideal candidates will demonstrate strong organizational skills and a customer-focused attitude.

Qualifications

• Fluency in German and advanced English (C1/C2).
• Experience in order entry or customer support preferred.
• Strong sense of responsibility and organizational skills.

Responsibilities

• Manage the end-to-end order process.
• Provide product information and resolve customer queries regarding orders.
• Build strong relationships with internal and external stakeholders.

Skills

Fluency in German

Fluency in English

Microsoft Office proficiency

Customer service experience

Problem-solving abilities

Team-oriented

Tools

SAP knowledge

Job description

Customer Support Administrator – Order Management ( German)

We’re looking for a detail-oriented and customer-focused Customer Support Administrator. In this role, you will serve as the primary point of contact for customers, managing the end-to-end order process and ensuring an exceptional customer experience. This is an excellent opportunity to work in a collaborative, multicultural environment that values continuous improvement and personal development.

Key Responsibilities

• Order Management
• Accurately and promptly process customer orders upon receipt
• Complete daily, weekly, and monthly reporting according to business requirements
• Provide basic product information to customers
• Resolve queries related to orders, stock availability, deliveries, and invoices
• Process returns and ensure smooth resolution of issues

Customer Experience and Loyalty

• Communicate effectively with internal and external stakeholders, building strong working relationships
• Demonstrate genuine care, empathy, and professionalism in handling customer concerns
• Support a positive and cooperative team environment

Candidate Profile:

Essential Requirements

• Native or near-native fluency in German and advanced English (C1/C2)
• Proficiency in Microsoft Office and general PC literacy
• Experience in order entry, customer support, or a strong interest in developing a career in customer service

Desirable Skills

• Strong sense of responsibility and continuous improvement mindset
• Excellent organizational, interpersonal, and problem-solving abilities
• Team-oriented with the ability to collaborate toward business goals
• Empathetic and customer-focused with strong ownership of tasks
• Proactive and adaptable with the ability to manage multiple tasks in a busy environment
• SAP knowledge is an advantage, though full training will be provided

Location: Liffey Valley, Dublin 22 (Hybrid: 3 days in office)

Schedule: Monday–Friday, Regular Office Hours (37.5 hours/week)

Contract: 6 month or 12 months with the chance of extension

For more information please reach out to Tina O'Brien [e-mail]