Customer Support - Connect Specialist

TELUS Digital; Cork; On-site; EUR 29,000; Full time

Job summary

A leading fintech company in Cork is seeking Customer Support Specialists to help resolve customer queries through phone, email, and chat. In this role, you will need strong English communication skills, a customer-focused approach, and tech-savviness. The position offers a salary of €28,500 plus bonuses and various benefits including medical insurance contributions and a supportive work environment.

Benefits

Performance bonus

Free access to benefits like On-Site Doctor

Affordable GP scheme

Vision Eye Test

Car park

Bike to Work tax relief

Subsidised canteen

Qualifications

• Language test required for fluent English.
• Strong customer service skills are essential.
• Ability to work with multiple systems.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Investigate and troubleshoot issues using internal tools.
• Collaborate with the team to improve customer experience.

Skills

Fluent English

Strong communication skills

Customer service skills

Tech-savvy

Self-motivated

Solution-oriented

Team player

Job description

Location: Onsite (Cork HQ, Mahon)

Permanent Position

Salary €28,500 & Performance Bonus

Shifts: shift rotation between 8am - 10pm (Monday to Sunday) - working 5 days per week

Start Date : August/September 2025

Are you passionate about solving problems and interested in the latest technology? This could be the perfect opportunity for you!

We are hiring Customer Support Specialists on behalf of one of the world’s leading fintech companies. In this role, you’ll be at the frontline, supporting customers through phone, email, and chat, helping them resolve queries and ensuring a smooth user experience.

What You'll Do:

• Provide exceptional customer support via multiple channels.
• Investigate and troubleshoot issues using internal tools.
• Collaborate with your team to improve customer experience and process efficiencies.
• Participate in engagement initiatives to maintain a fun and positive workplace.

What We’re Looking For:

• Fluent English (language test required)
• Strong communication and customer service skills
• Tech-savvy and comfortable working with multiple systems
• Self-motivated, solution-oriented, and a team player

Bonus Points:

• 1+ year of customer service experience
• Interest in fintech or emerging technologies

At TELUS Digital, employee well-being and teamwork are at the heart of what we do. Join a supportive team where you’ll grow your skills and have fun doing it!

What’s in it for you:

Are you still thinking about it? Stable job, regular training, great rewards for referring your friends, multilingual exposure, performance based bonuses, Community projects and way more!

We also care about your! From day 1 you get free access to benefits like On-Site Doctor, Occupational Health Advisor, affordable GP scheme or Vision Eye Test.

Do you want private medical insurance coverage? We work with VHI to provide contributions towards your chosen medical insurance plan (tenure based)!

Do you have a car? Car park. Would you prefer cycling? Bike to Work tax relief. Are you more likely to get the bus? Taxsaver Leap Cards.

In the you’ll enjoy our inspiring, fun and innovative space with ‘relax’ and ‘play’ areas, gym, subsidised canteen and coffee stations.

– want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

What happens next?

Apply now and if you're successful with your initial application, our Recruitment department will be in touch within 7 days.

You are not fully sure your profile matches all the requirements? Don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate.

Who are we?

About TELUS Digital Ireland

TELUS Digital Ireland is a multilingual provider of digitally-enabled customer experience and IT solutions. The company has more than 1,800+ team members across Ireland, with locations in Dublin, Cork and Ballina.

TELUS Digital serves clients in over 50 languages and empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. We partner with some of the world’s most disruptive brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

Learn more about TELUS Digital: telusdigital.com

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviours that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.