Customer Success Manager, EMEA

Results Direct; Ireland; Remote; EUR 40,000 - 60,000; Full time

Job summary

A leading company in mobile app software is seeking a Customer Success Manager for the UK & EMEA region. This remote role focuses on enhancing customer relationships, onboarding, and product advocacy to ensure successful client engagement and satisfaction. The position offers a competitive salary and a supportive benefits package.

Benefits

25 days annual leave plus public holidays

Supportive benefits package

Qualifications

• Experience in customer success roles.
• Strong communication skills.
• Ability to train and enable customers.

Responsibilities

• Serve as the primary contact for UK & EMEA clients.
• Lead onboarding and training sessions for clients.
• Drive customer adoption and retention.

Skills

Client Relationship Management

Proactive Engagement

Expert Product Guidance

Job description

Direct message the job poster from Results Direct

VP, Growth & Partnerships | Event Tech & Digital Engagement

About the Role

As a Customer Success Manager (CSM) for the UK & EMEA region, you’ll be a key partner for our mobile app software clients, helping them leverage the full value of RD Mobile’s products and services. As a trusted advisor, you’ll guide customers through every stage of their journey — from onboarding and adoption to engagement and long-term success. In this role, you’ll build strong, collaborative relationships, offer expert product guidance, and work closely with teams across the business to drive customer satisfaction, retention, and growth.

Note: This position offers 100% remote work from within Ireland, with only occasional travel as needed.

Key Responsibilities

Client Relationship Management & Support

• Serve as the primary contact for UK & EMEA clients, delivering a seamless customer experience.
• Develop expertise in RD Mobile’s products, integrations, and third-party tools.
• Manage support escalations in collaboration with internal teams.
• Drive customer adoption, retention, and growth through proactive engagement.
• Refer upsell, satisfaction, and training opportunities to Account Management.
• Educate clients on product features, including app, the back office, web integrations, and available resources.

Onboarding, Training & Enablement

• Lead onboarding to ensure successful implementation and adoption.
• Deliver training, webinars, and office hours tailored to UK/EMEA audiences.
• Stay informed on case studies, best practices, and regional use cases.
• Occasional travel within Ireland, the UK, and Europe, to provide in-person support at customer events or to support RD Mobile’s participation at conferences and other industry events, may be required.

Strategic Insights & Product Feedback

• Advocate for client needs by sharing insights with Product Development.
• Support QA testing and collaborate with Product Development to improve functionality.
• Assist Sales with demos and regional knowledge.

Thought Leadership & Industry Engagement

• Represent RD Mobile at industry events and conferences.
• Host webinars, workshops, and roundtables for clients and prospects.

RD Mobile, through its Irish partner, offers a competitive salary, 25 days annual leave plus public holidays, and a supportive benefits package.

Interested? Send us a Cover Letter and CV to:[e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

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