Customer Success Manager (Cork, €70K, SaaS)

Ingenio Global; Cork; On-site; EUR 70,000; Full time

Job summary

A leading SaaS business is seeking a Customer Success Manager based in Cork, to manage client relationships, ensure onboarding success, and drive customer satisfaction without sales targets. This role is pivotal in fostering long-term relationships and advocating for customer needs across internal teams.

Benefits

Full benefits (pension, health insurance, generous annual leave)

Qualifications

• Minimum of three years’ experience in Customer Success or similar roles.
• Excellent communication skills for managing clients and internal teams.

Responsibilities

• Manage a diverse portfolio of customers, providing hands-on support.
• Lead onboarding and implementation for new clients.
• Build long-term, trust-based relationships with clients.

Skills

Communication

Problem Solving

Customer Relationship Management

Technical Acumen

Job description

Title: Customer Success Manager

Location: Cork / Ireland preferred

Package: €70K+ base salary with full benefits (pension, health insurance, generous annual leave)

About the Role

We’re hiring a Customer Success Manager to join a growing SaaS business that supports over 15,000 teams across 70+ countries. This is a high-impact role focused on managing post-sale relationships, ensuring successful onboarding, and driving long-term customer satisfaction.

You’ll manage a portfolio of 100+ accounts, including 15–20 high-touch clients who require deeper engagement. The role is centred on helping customers get the most out of the platform with no sales targets, just a strong focus on retention, value, and trust.

You'll report to the Head of Customer Success and work cross-functionally with Product, Support, and Commercial teams.

Key Responsibilities

• Manage a diverse portfolio of customers, including hands-on support for high-value accounts
• Lead onboarding and implementation for new clients, ensuring a seamless start
• Serve as the main point of contact for strategic and operational client support
• Build long-term, trust-based relationships across your customer base
• Help drive customer adoption, usage, and satisfaction over time
• Capture feedback and advocate for the voice of the customer internally
• Work closely with internal teams to solve problems and improve customer experience

Requirements

1. Minimum of three years’ experience in a Customer Success, Account Management, Technical Account Management, or Implementation Consultant role within a B2B software/technology business
2. Must be technically minded to assist clients during onboarding and implementation onto the platform
3. Must have excellent communication skills for managing clients and internal teams, and for building strong relationships within existing accounts

If you meet the above requirements and are interested in a new challenge, please click apply.