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A leading SaaS business is seeking a Customer Success Manager based in Cork, to manage client relationships, ensure onboarding success, and drive customer satisfaction without sales targets. This role is pivotal in fostering long-term relationships and advocating for customer needs across internal teams.
Title: Customer Success Manager
Location: Cork / Ireland preferred
Package: €70K+ base salary with full benefits (pension, health insurance, generous annual leave)
About the Role
We’re hiring a Customer Success Manager to join a growing SaaS business that supports over 15,000 teams across 70+ countries. This is a high-impact role focused on managing post-sale relationships, ensuring successful onboarding, and driving long-term customer satisfaction.
You’ll manage a portfolio of 100+ accounts, including 15–20 high-touch clients who require deeper engagement. The role is centred on helping customers get the most out of the platform with no sales targets, just a strong focus on retention, value, and trust.
You'll report to the Head of Customer Success and work cross-functionally with Product, Support, and Commercial teams.
Key Responsibilities
Requirements
If you meet the above requirements and are interested in a new challenge, please click apply.