Customer Success Associate - Dublin (MENA ROSE - Turkish Speaker)

WinsAbove; Dublin; Hybrid; EUR 42,000 - 68,000; Full time

Benefits offered by this job

Stock equity (RSU)

Employee stock purchase plan (ESPP)

Generous global benefits

Job summary

Datadog is seeking a Customer Success Associate to nurture long-term strategic relationships with a high volume of customers and drive adoption, renewal, and growth. You will act as an advocate for the customer internally, coordinating with support, product, finance and legal teams to ensure a positive experience.

We operate a hybrid workplace to support work-life balance. The role emphasizes customer value, problem solving, and opportunities to grow within Datadog’s Customer Success

Qualifications

• Customer-minded and focused on long-term value
• Fluency in Turkish is required
• Driven to build a career in Customer Success
• Excellent written and verbal communication skills
• Experience negotiating contract terms and handling pricing objections
• 1+ years in a customer-facing role with desire to grow in CS

Responsibilities

• Identify target opportunities and manage the full success cycle with a book of business
• Handle requests including support escalations, billing questions, and enablement needs to ensure a positive experience
• Adapt account strategy to meet varying customer requirements and drive adoption
• Advise customers on how to maximise value from the Datadog product
• Monitor usage trends to spot renewal risks and drive retention
• Collaborate with internal Datadog teams (support, product, finance, legal)

Skills

Customer focus

Turkish fluency

Strong communicator

Negotiation of terms

Account management

Job description

As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
• Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
• Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
• Act as an advisor to customers to ensure they’re leveraging the solution effectively
• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
• Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)

Who You Are:

• Customer-minded, always trying to provide the most value possible
• Fluency in Turkish required
• Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
• A strong communicator (written and verbal) with excellent attention to detail
• Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
• 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success
• Passionate about building long term and lasting relationships

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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