Customer Solutions Executive

TN Ireland; Dublin; On-site; EUR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Solutions Executive to join their dynamic team. This role is pivotal in providing exceptional customer service, engaging with clients through various channels, and ensuring their needs are met. The ideal candidate will possess strong interpersonal skills and a keen attention to detail, thriving in a fast-paced environment focused on healthcare solutions. With opportunities for personal growth and the chance to make a real difference in customers' lives, this position offers a unique blend of challenges and rewards that will keep you motivated and engaged every day.

Benefits

Free testing kits monthly

Opportunities for success

Dynamic team environment

Qualifications

• BSc in Business or related field required.
• Strong customer service orientation and interpersonal skills essential.

Responsibilities

• Answering calls and responding to customer emails and chats.
• Managing and resolving customer issues effectively.
• Documenting call information and trends in customer queries.

Skills

Customer Service orientation

Strong interpersonal skills

Communication skills

Organisational skills

Problem analysis and problem-solving

Attention to detail

Fluency in a second language

Education

BSc in Business or business-related field

Job description

LetsGetChecked are looking to hire a Customer Solutions Executive to join our team.

We are looking for a customer-oriented individual with a great attitude, who is highly organised and self-motivated.

You will be a member of the primary contact team for customers interested in the products and services we offer, so an interest in healthcare is important.

What will I be doing?

1. Answering incoming calls and responding to customer’s emails and online chat queries
2. Providing product and service information to customers
3. Managing and resolving customer issues
4. Identifying and escalating customer issues to management
5. Engaging in up-selling and add-on sales in your interactions with customers
6. Documenting all call information according to standard operating procedures
7. Recognising, documenting, and alerting the management team of trends in customer queries
8. Completing call logs and reports
9. Other duties as assigned

Qualifications

1. BSc in Business or business-related field
2. Customer Service orientation
3. Strong interpersonal skills
4. Ability to communicate clearly and effectively
5. Patience and attentiveness
6. Organisational skills
7. Attention to detail and accuracy of work
8. Problem analysis and problem-solving
9. Professional at all times

What skills are a bonus?

1. Fluency in a second language

What competencies are required?

1. Initiative
2. Analytical Thinker
3. Teamworker

What are the benefits of working with LetsGetChecked?

1. The successful applicant will work as part of a focused team, where no two days are the same and there are opportunities for success.
2. Work in a fast-paced and rapidly expanding Healthcare and Technical company with a clear focus on personal health improvements
3. Free testing kits monthly to monitor your own health