Customer Services Administrator

Exertis (UK) Ltd.; Kilcoole; On-site; EUR 35,000 - 45,000; Full time

Job summary

A leading company in customer service for pharmaceuticals is seeking a Customer Service Executive in Kilcoole, Ireland. The successful candidate will engage with pharmacies, manage enquiries, and resolve customer issues promptly. A minimum of 5 years of customer care experience and proficiency in MS Office are required. The role demands excellent communication skills and a team-oriented mindset, with an emphasis on customer satisfaction.

Qualifications

• At least 5 years of previous customer care administration experience.
• Good level of computer literacy, especially using MS Office applications.
• Excellent communication and interpersonal skills.
• Self-motivated and driven with superb problem-solving abilities.
• Experience in the pharmaceuticals sector is beneficial.

Responsibilities

• Engage with customers to handle all product enquiries.
• Communicate with the warehouse to ensure a seamless flow of order information.
• Liaise with customers to ensure trends and feedback are communicated accurately.
• Identify customer issues and resolve them promptly.

Skills

Customer care experience

Computer literacy

Communication skills

Problem-solving abilities

Interpersonal skills

Tools

MS Office

Sage MMS

Job description

Overview

As a Customer Service Executive, you will be working as a part of a team, responsible for engaging with retail and hospital pharmacies via the telephone, e-mail, fax and online system and providing a first class level of service at all times.

Responsibilities

• Engage with customers to handle all product enquiries in a timely and effective manner; generate, update and administer orders.
• Communicate with the warehouse to ensure a seamless flow of vital order information and keep customers updated on any delays or issues.
• Liaise with customers and other departments to ensure trends and customer feedback are communicated accurately throughout the business.
• Identify any customer issues and resolve them promptly to ensure maximum customer satisfaction.

Qualifications & experience

To be considered for this role, you must have:

• At least 5 years previous customer care administration experience
• A good level of computer literacy, especially using MS Office applications
• Excellent communication and interpersonal skills, coupled with a customer-focused and positive nature.
• Self-motivated and driven, you must have superb problem-solving abilities, a team player mentality and a polite and professional telephone manner.
• Previous experience of using Sage MMS would be beneficial to your application, as would experience of working in the pharmaceuticals sector.