Customer Service Specialist

ZipRecruiter; Waterford; On-site; EUR 60,000 - 80,000; Full time

Job summary

A local heating and air company is hiring a Customer Service Specialist in Waterford, MI. The role involves providing excellent customer service, handling inbound calls, and scheduling for service technicians. Candidates should have 2 years of experience in customer service and be proficient in Microsoft Office. The company offers competitive pay and benefits.

Benefits

50% company paid medical insurance

Dental insurance

Vision insurance

Company paid life insurance policy

401K

6 paid holidays

Paid vacation

Bereavement pay

On-site fitness center

Qualifications

• Minimum of 2 years of customer service experience in an office, call center, or retail setting.
• Proficient in Microsoft Office Suite and CRM systems.
• Strong interpersonal and communication skills.

Responsibilities

• Provide excellent customer service to clients.
• Handle inbound calls and qualify customer needs.
• Schedule appointments for service technicians.
• Follow up with customers after services.
• Perform other assigned duties.

Skills

2 years related experience in customer service

Multiline phone experience

Proficient in Word, Outlook, and Excel

CRM / ERP Customer Database management experience

Enjoys talking with people

Team oriented and ability to work independently

General sales skills and aptitude

Excellent communication & follow up skills

Strong sense of urgency

High school Diploma or equivalent

Education

High school Diploma or equivalent

Job description

Overview

Kotz Heating and Air, Waterford MI.

We are locally owned and operated, serving the Oakland County, MI since 1929. Proudly serving Waterford, Clarkston, Birmingham, Royal Oak, Walled Lake, and the surrounding areas. We offer the highest quality the industry has to offer in heating, air conditioning, plumbing, indoor air quality, and water treatment services.

We are hiring a Customer Service Specialist to join our team!

Looking for someone with a passion for serving customers and gets satisfaction from helping others.

Job Title: Customer Service Specialist

Pay Scale: $19.00 to $22.00 per hour + Spiffs

Work Hours: 8:00am to 5:00pm

Work Schedule: Monday through Friday

Benefits

• Medical 50% company paid for employee & dependents
• Dental insurance
• Vision insurance
• Company paid Life Insurance policy
• 401K
• 6 Paid Holidays
• Paid Vacation
• Bereavement pay
• On-site Fitness Center & beverages
• Other company insurance benefits

What you will be doing

• Customer service!
• Answering inbound calls, qualifying customer\'s needs, and prioritizing accordingly
• Scheduling calls for service technicians and plumbers
• Scheduling annual maintenance with customers
• Following up with customers on service recommendations given by the service tech after a schedule appointment.
• Other duties as assigned

Qualifications / Skills

• 2 years related experience in customer service in an office, call center, or retail setting, or equivalent combination of education and experience
• Multiline phone experience
• Proficient in Word, Outlook, and Excel
• CRM / ERP Customer Database management experience
• Enjoys talking with people all day, every day!
• Team oriented and ability to work independently
• General sales skills and aptitude
• Excellent communication & follow up skills
• Strong sense of urgency
• High school Diploma or equivalent

Learn more about us online: www.kotzheating.com