Customer Service Specialist

Teleperformance; Dublin; On-site; EUR 30,000; Full time

Job summary

Teleperformance is seeking a Customer Service Specialist for a full-time, office-based role in Dublin. The candidate will handle customer inquiries, provide assistance, and ensure positive experiences. Ideal applicants will have 2-3 years of experience in customer service and strong communication skills. This role offers a starting salary of €14 per hour, amounting to €29,120 annually, and involves 40 hours of work per week, including training.

Qualifications

• 2-3 years of customer support experience via phone, email, and webchat essential.
• Fluency in English is essential.
• Experience in working with vulnerable customers.

Responsibilities

• Answer inbound calls with enthusiasm and a desire to help customers.
• Support and provide a positive experience for customers.
• Help customers that may be vulnerable.
• Problem-solving by taking ownership of each query to ensure resolution.
• Ensure all customer complaints are recorded in line with policy.
• React quickly during busy periods to manage a variety of customers.

Skills

Communication skills

Problem solving

Attention to detail

Empathy

Time management

Interpersonal skills

Job description

Overview

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN DUBLIN

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.

We’re looking for a Customer Service Specialist who is passionate about helping people, solving problems, and delivering exceptional support to work with a global client.

Here is all you need to know…

• Start Date: September2025
• Salary: €14 per hour / €29,120.00 per annum
• Job Type: Full Time – Permanent
• Working Hours: 40 hours per week (including training)

• Training: 2 weeks onsite in Dublin.

• Joining the team: Please note that this role is fully office based in Dublin.

Who we are looking for…

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature
• Excellent verbal and written communication skills, with fluency in English essential
• A good listener who can convey empathy, patience and understanding
• Confident and proactive to deal with difficult situations and conversations
• Confident in having customer conversations, with 2-3 years of customer support experience via phone, email and webchat essential
• High levels of accuracy and attention to detail
• Confident in working independently
• Self-motivated and able to affectively problem solve
• Interpersonal skills
• Be driven to work towards achievable targets
• Experience in working with vulnerable customers
• Previous call centre/ customer service experience is essential

What will my role involve…?

• Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
• Supporting and providing a positive experience for all our customers by helping them with all aspects of their queries
• Helping customers that may be vulnerable
• Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
• Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
• Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management and ability to multitask
• Confident in following processes and being able to clearly explain these to our custome

DisclaimerPlease be vigilant against job scams. Teleperformance willnevercontact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

DisclaimerPlease note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.