Customer Service Representative

UNILIN; The Municipal District of Navan; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading construction materials company in Navan is seeking a Customer Service Representative. You will be responsible for handling calls and managing order fulfillment to ensure high service standards. The ideal candidate should possess excellent communication skills, be a team player, and have strong organizational abilities. The role offers attractive salary and career advancement opportunities.

Benefits

Attractive salary

Career opportunities

Training options

Qualifications

• Strong attention to detail is required.
• Collaboration with internal teams is crucial.

Responsibilities

• Handle inbound calls and emails professionally.
• Manage order fulfillment processes for various markets.
• Produce monthly reports and manage customer complaints.

Skills

Multitasking ability

Excellent communication skills

Ability to work under pressure

Self-motivated

Organisational skills

PC skills

Job description

Unlin Insulation (Navan) is currently recruiting for a Customer Service Representative. As a Customer Service Representative, you will be required to complete all tasks efficiently and to a high standard to ensure the best customer service to all our customers. #insulationUK

Job: Customer Service Representative

Reporting To: Customer Service Team Manager

Responsibilities: Complete all tasks efficiently and to a high standard to ensure the Customer Service Function runs smoothly.

Key Attributes:

• Ability to multitask with strong attention to detail.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work well under pressure and deliver to tight deadlines.
• Team player who works with others to achieve company goals.
• Self-motivated.
• Excellent organisational, planning, and administrative skills.
• Excellent PC skills.

Key Tasks and Duties:

• Work within the ethos and standards of the company.
• Handle inbound calls and emails into the Customer Service Department and respond professionally.
• Manage all Order Fulfillment processes for all markets served by the department.
• Perform final checks when creating customer orders & invoices.
• Manage Proof of Deliveries & customer returns and complaints.
• Provide administrative support to the Customer Service Department.
• Collaborate with internal teams to ensure high service standards.
• Undertake training in all aspects of the department and support other functions as needed.
• Maintain up-to-date training within the department.
• Participate in 1:1 development and team meetings.
• Produce daily and end-of-month reports as required.
• Question anomalies and use initiative to improve processes.
• Train on applicable company software.
• Maintain efficient office administration procedures.
• Undertake any other tasks as requested by management.
• Flexible working hours are required to meet company needs.

What can you expect?

Unilin is a fast-growing, profitable, and bustling international group. Innovation drives us. We invest in people, technology, and sustainable entrepreneurship.

Our team prides itself on professionalism and entrepreneurship.

In return for your skills, creativity, and dynamism, we offer an attractive salary, fringe benefits, career opportunities, international challenges, and training options.

Who are we?

Unilin is a global leader in interior design and construction materials, offering products found in homes, workplaces, and public spaces worldwide.

With 8600 employees across 105 locations, we aim to improve quality of life through innovation and boundary-pushing products. As part of Mohawk Industries, we are committed to excellence and sustainability.