Customer Service Representative

Eflexes Nursing; Limerick; On-site; EUR 30,000 - 40,000; Full time

Job summary

A well-known company in Ireland is seeking an experienced Customer Service Representative for a permanent, office-based role in Limerick. The position offers a competitive salary and attractive benefits including a company pension and health insurance. Ideal candidates will have customer service experience, strong IT skills, and excellent communication abilities. Responsibilities include managing customer queries and contributing to team objectives.

Benefits

Company pension

Health insurance

Employee discounts

Qualifications

• Previous experience in a Customer Service or Call Centre role.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.

Responsibilities

• Dealing directly with customers, both face-to-face and over the phone.
• Answering customer queries promptly and effectively.
• Recording customer interactions and transactions.

Skills

Customer Service experience

Proficient IT skills

Interpersonal skills

Organizational skills

Tools

Microsoft Office

Job description

Friday, 10 October, 2025 - 12:47 to Sunday, 9 November, 2025 - 23:59

We are currently seeking an experienced Customer Service Representative to join a well-known company based in Limerick.

This is a permanent, office-based role offering a competitive salary package. In addition, the position includes attractive benefits such as company pension, health insurance, and employee discounts on various company services.

Responsibilities:

• Dealing directly with customers, both face-to-face and over the phone.
• Answering customer queries promptly and effectively.
• Accurate and efficient data entry into relevant systems.
• Responding to inbound customer calls/emails within agreed service levels.
• Contributing to process improvements where possible.
• Recording customer interactions and transactions.
• Working as part of a team to achieve high customer satisfaction.

Requirements:

• Previous experience in a Customer Service or Call Centre role.
• Proficient IT skills, particularly with Microsoft Office.
• Ability to work well within a multi-skilled team.

The ideal candidate:

• Will have a flexible approach to work and the ability to manage multiple priorities in a fast-paced environment.
• Will be capable of working in a demanding, front-line service role as part of a client-focused team.
• Will be committed to high levels of client service and continuous process improvement.
• Will have strong PC skills, including thorough knowledge of MS Word and Excel.
• Will demonstrate excellent numeracy skills, attention to detail, strong organisational skills, and the ability to work independently and proactively.
• Will have strong interpersonal skills and an excellent telephone manner.
• Will possess outstanding verbal and written communication skills, along with a high degree of professionalism, drive, and enthusiasm.