Customer Service Representative

Snaphunt; Ireland; Hybrid; EUR 20,000 - 30,000; Part time

Job summary

A leading corporate services firm is seeking a Part-Time Customer Service Representative to handle inquiries and resolve issues in a supportive manner. This role offers flexible hours, ideal for students or those transitioning careers. Applicants should have at least 1 year of experience in customer service, particularly in the Hospital or Healthtech sectors. The position supports both email and chat communications, ensuring high-quality customer interactions.

Qualifications

• At least 1 year of experience in a Customer Service role, ideally within the Hospital / Health Care / Healthtech industry.
• Working knowledge of chat, email, and cold calling.
• Strong attention to detail and commitment to high-quality work.
• Ability to be a mentor and coach.

Responsibilities

• Respond to customer inquiries via email and chat.
• Provide clear information on products and services.
• Maintain a professional and friendly tone in all communications.
• Handle order-related complaints and returns.
• Follow up with customers to ensure satisfaction.

Skills

Excellent communication skills

Attention to detail

Adaptability

Job description

Overview

Opportunity to make a positive impact. Flexible working options. Join a market leader within Hospital / Health Care / Healthtech.

The Job

JOB SUMMARY Chance to work with a renowned UK-based retail and service organization known for delivering exceptional customer care. As a Part-Time Customer Service Representative, you will be the first point of contact for customers, handling inquiries and resolving issues in a professional and supportive manner. This role is perfect for individuals with excellent communication skills and a genuine desire to create positive customer experiences. You will receive full training to handle, email, and chat-based interactions confidently, while gaining insights into customer relationship management (CRM) systems. Freshers and those looking to transition into a customer-focused role are welcome to apply. With Flexible part-time hours and a supportive team, this is an ideal opportunity for students, career changers, or anyone seeking practical experience in customer engagement. A minimum of 10 working hours per week is required, with flexible scheduling to suit your availability.

Responsibilities

• Respond to customer inquiries via email and chat (non voice).
• Provide clear information on products and services.
• Maintain a professional and friendly tone in all communications.
• Issue resolution: handle order-related complaints and returns.
• Escalate complex issues to senior staff.
• Follow up with customers to ensure satisfaction.
• Record management: update customer profiles accurately in CRM systems.
• Assist in preparing customer service reports.

Profile / Qualifications

• At least 1 year of experience in a Customer Service role, ideally within the Hospital / Health Care / Healthtech industry.
• Working knowledge of chat, email, and cold calling.
• Strong attention to detail and commitment to high-quality work.
• Adaptable and able to thrive in changing environments.
• Ability to be a mentor and coach who can build high-performing teams.

Employer

Our client is a reliable and high-spirited corporate and content writing services firm with assorted other services like branding, data evaluation, marketing plan development and many more.