Sales Team Lead (Customer service)

Teamworx Ltd; Dublin; On-site; EUR 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Service & Sales Performance Coach for their client at Dublin Airport. This role involves driving performance through team leadership, sales coaching, and operational oversight to enhance customer satisfaction and revenue. Candidates should have a strong sales and customer service background, with flexibility in working varied shifts, including weekends. Benefits include medical refund schemes, enhanced maternity/paternity benefits, and life assurance.

Benefits

40 hours per week

Starting 29 holidays (including bank holidays), increasing with length of service

Medical refund scheme

Enhanced Maternity and Paternity benefits

Access to Hubex benefits and discounts platform

Life Assurance x2 basic salary

Bike to Work Scheme

Qualifications

• Full clean B driving licence held for a minimum of 2 years preferred.
• Strong background in sales and customer service, ideally in a fast-paced environment.
• Proven leader with a passion for people development and frontline engagement.

Responsibilities

• Promote and sell the company’s products, meeting or exceeding sales targets.
• Coach staff to improve sales techniques and achieve revenue goals.
• Ensure exceptional customer service standards are consistently delivered.

Skills

Leadership

Team Development

Sales Techniques

Customer Service

Organizational Skills

Job description

Teamworx are looking for an experienced Service & Sales Performance Coach for their client based at Dublin Airport

As a Service & Sales Performance Coach, you’ll be a key leader in frontline operations. This customer-facing role combines team leadership, sales coaching, and operational oversight to drive both customer satisfaction and revenue growth. You'll lead by example—actively engaging with customers while coaching and developing staff to deliver exceptional service and exceed performance targets. You must the Flexibility to work varied shifts, including evenings, weekends, and holidays.

● 40 hours PW

● Starting 29 holidays (including bank holidays), increasing with length of service

● Medical refund scheme

● Enhanced Maternity and Paternity benefits

● Access to Hubex benefits and discounts platform

● Life Assurance x2 basic salary

● Bike to Work Scheme

Key Responsibilities:

● Promote and sell the company’s products and services, meeting or exceeding personal sales targets.

● Coach staff to improve sales techniques and achieve station revenue goals.

● Ensure exceptional customer service standards are consistently delivered on the frontline.

● Coach and mentor team members to enhance skills, accountability, and overall performance.

● Ensure all team members are trained and fully compliant with company procedures.

● Work closely with Station Management to ensure optimal vehicle availability to meet demand.

● Monitor and drive performance on vehicle upgrades, including conversion rates, revenue, and customer value.

● Train staff on effective, service-led upgrade dialogues to enhance customer experience and revenue.

● Ensure all rental and underwriting documentation is completed accurately and in line with company procedures.

● Maintain a high level of security for vehicles, premises, and sensitive information.

● Support a clean, professional, and customer-ready environment at all times.

● Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.

● Ad hoc duties as directed by Management.

Your Skills:

● Full clean B driving licence held for a minimum of 2 years preferred.

● Flexibility to work varied shifts, including evenings, weekends, and holidays.

● 40 hour working week Monday to Sunday.

● A proven leader with a passion for people development and frontline engagement.

● Strong background in sales and customer service, ideally in a fast-paced, target-driven environment.

● Comfortable coaching and mentoring team members to drive individual and collective performance.

● Highly organised with the ability to manage resources efficiently while maintaining service excellence.

● Able to work flexibly, including weekends and peak periods

For more information on this exciting role please contact Katie on 045 898037