Customer Service Official

hays-gcj-v4-pd-online; Limerick; On-site; EUR 25,000 - 32,000; Full time

Job summary

A leading financial company in Ireland is seeking a Welcome Advisor for their Limerick branch. This role focuses on providing an exceptional customer experience, assisting customers with queries, and guiding them towards self-service solutions. The position offers competitive pay and excellent on-the-job training in a diverse and inclusive environment.

Benefits

On-the-job learning opportunities

Inclusive company culture

Competitive hourly rate

Annual holiday accrual

Qualifications

• Experience in customer service with high standards.
• Able to work in a busy environment.
• Good communication and interpersonal skills.

Responsibilities

• Greet and engage customers on the banking floor.
• Guide customers to self-service options.
• Handle complaints and basic queries.

Skills

Customer service experience

Communication skills

Teamwork

Resilience

Adaptability to technology

Job description

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Your new company

One of Ireland’s largest financial companies with over 200 locations nationwide, providing a diverse range of banking and financial services, is currently seeking a Welcome Advisor to work within a busy branch located in Limerick.

Your new role

The purpose of this role is to provide a professional, friendly, and engaging service to customers. You will be a visible and active presence in our branches, delivering a personal customer experience.

Role Responsibilities:

1. Greeting and engaging with customers on the banking hall floor, inquiring about their needs.
2. Guiding customers to appropriate self-service options such as mobile app, internet banking, and kiosks. Directing to Teller/Customer Service if required.
3. Handling basic queries and complaints, referring to senior staff as needed.
4. Engaging with customers using iPads, updating customer information, and sales needs.
5. Identifying sales opportunities and handing over to suitable staff.
6. Cash handling, including processing and managing cash and cheque lodgements at the Teller, balancing cash at the end of the day, and managing cash levels throughout the day.

What you'll need to succeed

Essential Skills and Experience:

1. Customer service experience with a high standard of service and awareness of its importance.
2. Resilient and hard-working in a busy work environment.
3. Good communication and interpersonal skills, with the ability to work as part of a team.
4. Ability to adapt to new technologies and use digital platforms to enable customer self-service.

What you'll get in return

Excellent on-the-job learning opportunities. Join a diverse and inclusive company committed to customers and employees. Receive a competitive hourly rate with annual holiday accrual.