Customer Service Engineer

Cpl; Kildare; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Full-time permanent

OEM training & international certs

Career progression

Competitive salary

Dynamic engineering environment

Job summary

CPL is seeking a Customer Service Engineer to join a leading semiconductor site in Leixlip, Co. Kildare. You will install, commission and qualify advanced equipment in a cleanroom, perform preventive maintenance and troubleshoot complex faults.

Role involves international travel for OEM training and certification, and collaboration with process and equipment engineers to optimise yield and uptime. A valid driving licence is required.

Qualifications

• Minimum Level 7 qualification in Electrical/Electronic/Automation/Mechatronics or related field.
• Level 6 trade qualification with significant relevant experience also considered.
• Experience in semiconductor/manufacturing environments is advantageous.
• Strong fault-finding skills across electrical, electronic and mechanical systems.
• Good documentation and reporting abilities.

Responsibilities

• Install, commission and qualify semiconductor equipment per OEM specs.
• Perform preventative maintenance and calibration to maximise uptime.
• Troubleshoot complex faults across electrical, mechanical and automation systems.
• Carry out root-cause analysis and implement solutions.
• Support equipment upgrades and continuous improvement projects.
• Collaborate with process and production teams to optimise yield.
• Maintain service records and comply with quality standards.
• Provide customer technical guidance and on-call support.
• Travel internationally for OEM training as required.

Skills

Troubleshooting

Fault-finding

Documentation

Problem-solving

Education

Level 7 electrical/electronic/automation/mechatronics degree

Level 6 trade qualification with relevant experience

Tools

Test fixtures

Diagnostic tools

Job description

Customer Service Engineer – Semiconductor Industry

Location: Leixlip, Co. Kildare

Job Type: Full-Time Permanent. Shift role.

Our client is a long-established service provider supporting the semiconductor manufacturing industry in North Kildare. Due to continued expansion on one of Europe’s largest semiconductor manufacturing facilities, we are currently working exclusively with this client to hire multiple Field Service Engineers for full-time permanent, shift positions based on-site in Leixlip, Co. Kildare.

J-2601-561200

This is an excellent opportunity to join a highly technical and fast-paced engineering environment, working alongside experienced electronic, automation, mechanical and electrical engineering professionals supporting advanced semiconductor manufacturing equipment and systems.

The successful candidates will play a key role in the installation, qualification, maintenance, troubleshooting and optimisation of highly sophisticated semiconductor capital equipment within a world-class cleanroom manufacturing facility.

These positions may also involve international travel to the USA or Taiwan for OEM training and certification programs.

A full driving licence (Irish, UK, EU or International) is required, as company transport may be provided during overseas training assignments.

Role

• Install, commission and qualify semiconductor manufacturing equipment in accordance with OEM specifications and cleanroom procedures.
• Perform preventative maintenance, calibration and equipment servicing activities to maximise uptime and reliability.
• Troubleshoot and diagnose complex electrical, mechanical, automation and process-related faults on semiconductor capital equipment.
• Carry out corrective maintenance and support root cause analysis (RCA) investigations to implement sustainable technical solutions.
• Support equipment upgrades, retrofits and continuous improvement projects across the manufacturing facility.
• Work closely with process engineers, equipment engineers and production teams to optimise equipment performance and yield.
• Maintain detailed service documentation, maintenance records and technical reports in line with quality and compliance standards.
• Ensure strict adherence to EHS, cleanroom and contamination control procedures at all times.
• Provide technical support and operational guidance to customers and internal stakeholders where required.
• Participate in on-call support and escalation activities to support critical manufacturing operations.
• Liaise with global engineering and technical support teams to resolve complex technical issues.
• Support spare parts management and ensure availability of critical components for service activities.
• Identify opportunities to improve equipment reliability, efficiency and customer satisfaction.
• Support compliance with ISO, GMP and semiconductor manufacturing standards and procedures.

Requirements

• Minimum Level 7 qualification in Electrical Engineering, Electronic Engineering, Automation, Robotics, Mechatronics, Mechanical Engineering or a related engineering discipline.
• Alternatively, a Level 6 trade qualification with significant relevant semiconductor, manufacturing or equipment maintenance experience will also be considered.
• Previous experience in semiconductor manufacturing, electronics, automation, medical device, pharmaceutical or high-tech manufacturing environments would be advantageous.
• Strong troubleshooting and fault-finding skills across electrical, electronic and mechanical systems.
• Experience working with precision equipment, diagnostic tools, test fixtures and technical documentation.
• Good understanding of cleanroom protocols and high-volume manufacturing environments would be beneficial.
• Strong communication, organisational and problem-solving skills.
• Ability to work independently and collaboratively within a high-performing engineering team.
• Proficiency in Microsoft Office and Windows-based software systems.

What’s On Offer

• Full‑time permanent employment contracts
• Opportunity to work on one of Europe’s most advanced semiconductor manufacturing sites
• Structured OEM training and international certification programs
• Career progression within a rapidly growing high‑tech engineering sector
• Exposure to highly advanced semiconductor manufacturing technologies
• Competitive salary and benefits package
• Dynamic and collaborative engineering environment

Please note that candidates must hold either:

• An EU passport or a valid Stamp 4 permission

This requirement is essential due to international travel requirements associated with training and certification.