Customer Service Engineer

PerkinElmer; Ireland; Remote; EUR 55,000 - 75,000; Full time

Job summary

PerkinElmer in Ireland is seeking a Customer Service Engineer to join our field service team. The role involves field visits, repairs, maintenance and training for chromatography and materials characterization instruments.

You will work with a regional team, travel occasionally across Ireland and UK, and uphold GMP and quality standards while delivering superior customer support.

Qualifications

• HND or equivalent in Electronic Engineering, Science, Biotechnology or similar.
• Full Driving License.
• 5 years experience in a Scientific or Customer Service Environment.
• Experience in GMP environments preferred.
• Understanding of analytical techniques and instrumentation is a plus.

Responsibilities

• Performs field service as advised, carrying out repairs, preventive maintenance, qualifications, and installation.
• Provides onsite user training on defined product groups.
• Organizing routine maintenance allocated monthly.
• Supports overseas offices to standard at sites of overseas customers.
• Ensures documentation, circuit diagrams, Service Data Bulletins and manuals are up to date.
• Aligns personal working practices with the department's performance targets.
• Maintains spare parts inventory records and reports anomalies.
• Ensures tools and test equipment are adequate and calibrated.
• Returns all completed service documentation weekly.
• Promotes instruments and service products including consumables and service contracts.

Skills

People management

Customer service

GMP experience

Education

HND or equivalent in Electronic Engineering/Science/Biotech

Job description

Job Title

Customer Service Engineer

Location(s)

Ireland - Remote

Job Description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

The Senior Field Service Engineer will impact sales of PerkinElmer by maintaining a high standard, professional image and by demonstrating the added value of customer support, always acting as an ambassador for the Company. Impact positively on the overall performance of the Customer Service Department by maintaining a flexible approach to work. Working as a team to plan and execute work in an effective and efficient manner, providing the highest levels of customer service support and the best possible financial performance. Analytical product groups that will be supported are Chromatography (GC, GCMS, LC, LCMS) and support for our Materials Characterization portfolio (IR, UV & Thermal Analysis). Experience working in GMP environments will also be of benefit. Full product training will be given.

Field Based - Dublin, Kildare and Carlow preferred, with occasional travel across Ireland, UK and Mainland Europe.

Responsibilities:

• Performs field service as advised by the call dispatch staff/system in conjunction with the Regional Team Leader, carrying out repairs, preventative maintenance, qualifications, and installation including validation of instrumentation and their accessories.
• Provide onsite user training on defined product groups.
• Organizing routine maintenance allocated monthly.
• At the request of the Service Manager, performs service on behalf of PerkinElmer overseas offices, to the standard expected at sites of overseas customers
• Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types. Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System.
• Align personal working practices with the department's performance targets. Actively demonstrate compliance with all team targets.
• Maintains personal service spares issued and inventory records to the highest standard. Ensures all anomalies are quickly and effectively reported and resolved.
• Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified.
• Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis or as required.
• May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.
• Able to promote/sell instruments and service products including consumables and service contracts

Basic Qualifications:

• HND or equivalent in Electronic Engineering, Science, Biotechnology or similar discipline.
• Full Driving License.
• 5 years experience in a Scientific or Customer Service Environment.
• Experience of working in GMP environments preferred.
• Understanding of analytical techniques, applications and instrumentation a benefit
• Incumbent must have excellent people management and motivational skills

Preferred Characteristics:

• Experience in a Scientific or Customer Service Environment.
• Experience of working in GMP environments preferred.
• Understanding of analytical techniques and instrumentation, as well awareness of instrument applications a benefit.
• Incumbent must have excellent people management and motivational skills

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.