Customer Service Coordinator Germany

Teleflex; Athlone; On-site; EUR 25,000 - 35,000; Full time

Job summary

A global provider of medical technologies is seeking a Customer Service Representative in Athlone, Ireland. The role involves managing day-to-day customer service activities, including order processing and query management. Candidates should be fluent in both German and English, have strong attention to detail, and possess good computer skills. Full training is provided. This position aims to ensure high-quality customer service in a diverse and inclusive workplace.

Qualifications

• Customer Service experience preferred but not essential.
• High level of accuracy is required.
• Time management & organizational skills needed.

Responsibilities

• Manage day-to-day Customer Service activities, including order processes.
• Handle calls and manage customer queries and complaints.
• Ensure customer orders are processed accurately and timely.

Skills

Fluency in German

Fluency in English

Strong attention to detail

Good communication skills

Self-starter

Education

Relevant 3rd level qualification

Tools

Microsoft Office

CRM

SAP

Job description

Teleflex is a global provider of medical technologies focused on improving health and quality of life. Teleflex offers a diverse portfolio across anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. Teleflex brands include Arrow, Barrigel, Deknatel, QuikClot, LMA, Pilling, Rüsch, UroLift and Weck.

At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com.

Position Summary

To manage the day-to-day Customer Service activities including the process of orders.

• Call handling.
• Query and complaint management.
• Liaison with warehouse / monitor delivery performance.
• Backorder management.
• Sales support.
• Liaison with Accounts Receivable.
• Price management and control.
• Customer master data maintenance.
• Recall support.
• Ensure customer orders are processed on time and accurately.
• Ensure customer calls are handled in a timely and professional manner.
• Manage customer and sales team queries, ensuring all queries are responded to in an accurate, timely, and professional manner.
• Provide product availability, stock information and delivery information to customers and sales in an accurate and timely manner.
• Ensure all returns, credits and debits are processed on time and in line with existing procedures.
• Support pricing queries and the invoicing process as needed.

Education / Experience Requirements

• Fluency in German and English required
• Customer Service experience preferred but not essential – full training is provided.
• Relevant 3rd level qualification preferred
• High level of accuracy
• Strong attention to detail
• Good computer skills; knowledge of Microsoft Office tools, CRM and SAP an advantage – full training is provided.
• Excellent communication skills
• Professional telephone manner
• Strong service orientation
• Ability to build strong relationships with customers and internal colleagues
• Self-starter / ‘Can Do’ approach
• Time management & organisational skills
• Goal oriented

Specialized Skills / Other Requirements

• Approachable and enthusiastic
• Flexible and adaptable
• Engaging and relating
• Able to work on own initiative and as a team player
• Good organizational skills with cultural awareness and sensitivity
• Good judgment and problem-solving skills

Teleflex is an equal opportunity employer. Applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion and/or membership of the traveller community. If you require accommodation and support to apply for a position, please contact us at [e-mail].

Diversity fosters innovative thinking and entrepreneurship and that’s what we are about at Teleflex. We value our people and their diversity and we aim to create an inclusive workplace. We are building a culture where all employees can bring their best and unique selves to work. If that appeals to you, we would love to hear from you.

At Teleflex, we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or 3rd party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front.