Customer Service Associate, Dutch Speaker

Medium; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading global visual company in Dublin is seeking a Customer Service Associate to provide exceptional service for inbound inquiries and manage sales. The role involves handling customer queries via phone, email, and chat, and requires fluency in Dutch and English. With strong organizational skills and relevant experience, you will collaborate with the sales team to ensure efficient processing of customer needs. This position offers opportunities for professional growth in a supportive environment.

Benefits

Employee Stock Purchase Plan

Opportunities for professional development

Support for hybrid work

Qualifications

• Strong interpersonal and communication skills are essential.
• Relevant experience in customer service is required.
• Fluent in Dutch and English (C1 Level).

Responsibilities

• Receive and process inbound sales queries from clients.
• Handle and track invoices and internal reports.
• Assist the sales team with paperwork and administrative needs.

Skills

Strong interpersonal, organizational, and communication skills

Relevant customer service experience

Proficient computer literacy

Strong attention to detail

Fluency in written and spoken Dutch and English (C1 Level)

Ability to manage time effectively

Tools

Microsoft Office Suite

Various computer systems

Job description

The Customer Service Associate is responsible for providing exceptional service to inbound customer inquiries while also handling sales of inbound accounts through inbound communication channels. They receive telephone calls, email, and chat to manage all aspects of sales & service, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution. They collaborate with the sales team by providing administrative assistance and general support. The Customer Service Associate will use various computer systems to enter and track invoices as well as customer and sales data. This position is key in growing customer relationships and is vital to our team.

What you’ll need to be successful:

• Strong interpersonal, organizational, and communication skills.
• Relevant customer service experience.
• Strong attention to detail and ability to build and maintain relationships via telephone and email.
• Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).
• Strong desire to learn.
• Fluency in written and spoken Dutch and English (C1 Level or above both written and verbal in both languages).
• Ability to gather prospect and client information and identify potential sales opportunities.
• Ability to effectively manage time and complete multiple tasks in a fast-paced environment.

Responsibilities:

• Receive and process inbound sales queries from clients via phone, email, and online chat.
• Sell to customers and engage them in discovery activities to determine needs, suggest relevant products and services, and gather relevant customer information.
• Encourage and enable customers to self-serve.
• Process, track, code, and handle invoices and internal reports in a timely and accurate manner using various computer systems.
• Provide creative solutions and seek more productive and efficient ways to handle invoice processing.
• Assist the sales team with paperwork and administrative needs to enhance and streamline workflow within the department.
• Answer phones promptly to ensure timely service and direct customers to the appropriate salesperson for assistance with sales queries.
• Handle customer requests for services related to password resets, download issues, technical questions, etc.
• Create CRM tickets to document customer interactions and outcomes.

About Getty Images

There’s a story in every picture, a narrative in every frame. Getty Images, iStock, and Unsplash offer a full range of content solutions to meet customer needs. Our visuals help brands communicate more effectively and move the world.

Working at Getty Images

We strive to be one of the best places to work globally, with Leadership Principles guiding our culture: trust, transparency, and care. We value diverse voices and perspectives, focus on customers, and deliver on commitments and commercial goals. We provide a collaborative and supportive environment, prioritizing results and work-life balance, holidays, and time off as part of our culture.

Getty Images Holdings, Inc. is publicly traded on the New York Stock Exchange under the symbol GETY. Eligible employees may participate in an employee Stock Purchase Plan with a 15% discount to market.

We invest in our employees’ growth, development, belonging, and engagement through leadership development, diversity and inclusion training, mentoring, high-potential programs, and professional development opportunities. We support hybrid work and encourage participation in global morale events and Employee Resource Groups. Access to experts and senior leaders is available through open forums, all-hands, and content hours.

Getty Images is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.