Customer Service Assistant - Stoneybatter

Boylesports; Dublin; Remoto; EUR 17.000 - 22.000; Part-time

Descrizione del lavoro

BoyleSports is seeking a part-time Customer Service Assistant in Dublin. You will support the Shop Manager, open/close the shop, handle bets, and deliver exceptional customer service.

You will contribute to smooth daily operations, assist with cash handling, and help grow sales through product knowledge and friendly engagement. The role requires adaptability in a fast-paced retail environment, a strong team spirit, and a commitment to brand standards across in-store and online channels.

Competenze

• Customer-focused approach with strong interpersonal skills.
• Ability to work with integrity and trust.
• Flexibility to operate across 7 days a week.
• Adaptability to a busy retail environment.
• Excellent numeracy and attention to detail.
• Enthusiastic people person with initiative and teamwork.
• Interest in sporting events and ability to build rapport with customers.
• Ambitious to progress within the company.
• Brand representative with results focus.
• Clear communication and problem-solving abilities.
• Organised, reliable and dependable.
• Proven cash handling experience.

Mansioni

• Assist Shop Manager with day-to-day shop operations.
• Step up and guide operations in absence of management.
• Open and close the shop and oversee cash procedures.
• Manage and guide shop team and maintain standards.
• Provide outstanding customer experience across channels.
• Promote products and in-store and online offerings.
• Maintain shop presentation and comply with safety and procedures.
• Support social responsibility duties and be a brand ambassador.

Conoscenze

Customer service

Integrity

Flexibility

Adaptability

Numeracy

Communication

Team player

Ambition

Brand promotion

Problem solving

Organization

Cash handling

Enthusiasm for sports

Descrizione del lavoro

Job Title:Customer Service Assistant
Department: Retail
Reporting to: Shop Manager
Location: Stoneybatter
Please note this is a part time role.

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Key Responsibilities

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.

• Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:

  • Opening and closing the shop

  • Managing and guiding the shop team

  • Cash management procedures

• You will have the opportunity to manage on occasion which will lead to further development opportunities.

• Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.

• Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.

• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.

• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.

• Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.

• Keeping and maintaining shop presentation standards to a high quality throughout your working day.

• Ensure that all procedures (safety, compliance and shop operations) are always followed.

• Passionate about working within a team environment.

• Adhere to Social Responsibility duties.

• To introduce customers to our many in shop and online offerings/products.

Knowledge, Skills and Experience

Essential Skills and Experience

• Customer service focused

• Operate with trust and integrity

• Flexibility as business operates 7 days a week

• Be adaptable to shop environment

• Great attention to detail and strong numeracy skills

• An enthusiastic people person who can work on own initiative and as part of a team

• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.

• Ambitious and driven to progress within the company

• To promote the company brand and be results focused

• Excellent communication skills

• Problem solve and think creatively

• Be organised, reliable and dependable

• A proven good cash handing approach

Desirable Skills and Experience

• Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.