Customer Service Agent

Calor Ireland; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

Calor Ireland recherche un candidat motivé et orienté vers les détails pour fournir un service client de qualité. Ce poste implique la gestion des appels clients, la résolution de problèmes et l'administration des données. Le candidat idéal sera autonome, capable de travailler sous pression, et possédera de bonnes compétences en administration ainsi qu’un excellent sens du service.

Qualifications

• Expérience pertinente en service client serait un avantage.
• Excellente manière au téléphone avec attention aux détails.
• Capacité à travailler sous pression.

Responsibilities

• Gérer les appels liés aux questions des clients de manière professionnelle.
• Capturer et mettre à jour toutes les informations clients nécessaires.
• Fournir des conseils clairs et informatifs concernant tous les aspects du service Calor.
• Résoudre les problèmes à la satisfaction des clients dans les délais.

Skills

Service client

Multitâches

Maîtrise de Microsoft Office

Gestion du temps

Travail en équipe

Job description

We are looking for a detail-oriented and highly motivated candidate to deliver excellent customer service. You will be the first point of contact for all Calor domestic and commercial customers throughout Ireland and will be responsible for exceeding expectations across all our customer touchpoints during their lifetime with Calor.

Main responsibilities:

• Manage calls relating to customer queries in a professional and efficient manner
• Acquire, accurately capture, and update all necessary customer information
• Provide clear, informative, and expert advice regarding all aspects of Calor service with a confident and positive attitude
• Resolve problems to customer satisfaction in a timely fashion
• Ensure all admin and reporting are conducted in accordance with the required processes and procedures
• Conduct outbound customer campaigns as required
• Perform any other ad hoc duties involving direct contact and support of other departments

The person:

• Consistently achieve performance targets related to productivity, schedule adherence, turnaround times, and quality
• Be a strong administrator, proficient in Microsoft Office, with the ability to multitask
• Relevant customer service experience would be an advantage
• Have an excellent phone manner with attention to detail around data accuracy
• Ability to work effectively using own initiative, with good planning and organizational skills
• Ability to work under pressure and manage priorities
• Must be a team player and willing to contribute