Customer Service Advisor - Hybrid in Little Island

Capita; Municipal District of Cobh; Hybrid; EUR 29,000; Full time

Job summary

A leading customer service provider in Ireland is seeking a Customer Service Advisor to join their team in a hybrid role. The successful candidate will manage customer queries, ensuring positive interactions and satisfaction. This position offers a full-time schedule with opportunities for growth and development within the company. Competitive salary and attractive benefits included.

Benefits

€28,08 per annum

22 days holidays plus options to purchase additional leave

Access to lifestyle savings and discounts

Eyecare vouchers

Capita pension scheme

Employee Assistance Programme

Life Assurance Benefit

Cycle2work scheme

Qualifications

• Previous experience in a customer service environment required.
• Ability to work to stringent customer service SLA’s and KPI’s.
• Proactive attitude to develop in the role.

Responsibilities

• Handle a high volume of customer queries via telephone.
• Ensure day-to-day service delivery targets are met.
• Build sustainable relationships with customers and team members.

Skills

Strong communication skills

Attention to detail

Organizational skills

PC skills (Microsoft Excel)

Customer rapport building

Job description

Customer Service Advisor - Hybrid in Little Island page is loaded

Customer Service Advisor - Hybrid in Little Island

Apply remote type Hybrid locations Little Island Cork time type Full time posted on Posted 9 Days Ago job requisition id 10113189 *To be considered for this role, you must reside within the Republic of Ireland.

Capita Ireland is recruiting Customer Service Advisors to join our team, working on a hybrid basis from your home and our office in Little Island.

You will join a small, friendly, and dedicated team to support our clients' customers with general enquiries, ensuring a positive impression and proactive service at all times.

During your 8-week training and grad bay period, you will work full-time in our Little Island office. Therefore, it is essential that you can commute easily to our office. After training and grad bay, you will work hybrid, spending 2 days per week in the office and the remainder at home.

You will work across Monday to Sunday between the hours of 8 am to 8 pm, totaling 40 hours per week.

Our office address is: 2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50.

Applicants will be contacted around the 15th of August 2025. Please keep a lookout.

Job title:

Customer Service Advisor - Hybrid in Little Island

Job Description:

What you’ll be doing:

• Handle a high number of customer queries via telephone, up to 60 calls per day.
• Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
• Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

What we’re looking for:

• Previous experience working in similar environment
• Being highly methodical with a thorough attention to detail
• Strong communication skills and the ability to build rapport with all callers
• Having excellent organisational skills
• Having the ability to work to stringent customer service SLA’s and KPI’s
• Demonstrating confidence and the ability to communicate clearly and effectively
• Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
• Bringing a proactive attitude with the ability and ambition to develop role in the future

What’s in it for you?

You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You’ll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.

• €28,08 per annum
• 22 days holidays plus the opportunity to purchase additional leave
• access to Wrkit – giving you access to lifestyle savings, & discounts
• cost of eyecare vouchers for eye examinations and money towards glasses if required
• access to Capita pension scheme
• access to Employee Assistance Programme
• life Assurance Benefit
• cycle2work scheme….and plenty more

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application and complete our assessment process so that we can find out more about you.

Location:

Little Island

,

Ireland

Time Type:

Full time

Contract Type:

Permanent

Similar Jobs (2)

Irish Speaking Customer Service Advisor - Hybrid - Immediate Start

remote type Hybrid locations 2 Locations time type Full time posted on Posted 30+ Days Ago

Customer Service Advisor - Part Time and Full time available

remote type Office Based locations 2 Locations time type Full time posted on Posted 3 Days Ago