Customer Service Advisor

Barden; Cork; Hybrid; EUR 28,000 - 35,000; Full time

Job summary

A leading player in the Irish insurance sector is looking for a Customer Service Advisor to join their team in County Cork. This full-time role involves managing customer inquiries across various channels, supported by a comprehensive training program, in a dynamic work environment that prioritizes customer satisfaction.

Qualifications

• Previous customer service experience in insurance, healthcare, or financial services.
• Proficiency in managing multiple channels (phone, email, chat).
• A proactive, empathetic team player.

Responsibilities

• Handle customer inquiries via phone, email, and webchat.
• Process updates on internal systems with high accuracy.
• Address and resolve customer complaints.

Skills

Communication

Attention to Detail

Problem Solving

Education

Leaving Certificate

Qualifications in Business, Insurance, or Customer Service

Job description

Barden is delighted to be supporting our client, a leading player in the Irish insurance sector, renowned for delivering exceptional customer service and innovative healthcare solutions.

They are seeking committed and capable Customer Service Advisor to join a high-performing team, providing outstanding service to customers across multiple channels. This role is ideal for someone who is passionate about helping others, enjoys problem-solving, and thrives in a fast-paced environment.

This is a full-time, permanent position offering an attractive hybrid working model, along with a comprehensive 6-week training program to ensure you’re fully prepared and confident in your new role. With a strong commitment to customer satisfaction and continuous improvement, they pride themselves on creating a supportive and dynamic work environment where employees can thrive.

ABOUT THE ROLE:

• Handle customer inquiries via phone, email, and webchat, providing accurate and timely responses on topics such as policy renewals, sales, claims, and billing.
• Accurately process updates on internal systems, ensuring a high level of accuracy.
• Address and resolve customer complaints in line with regulatory guidelines, ensuring fair and efficient outcomes.
• Participate in quality assurance programs and adhere to industry regulations.
• Identify opportunities to enhance service delivery and contribute to a culture of excellence.

ABOUT THE PERSON:

• Previous customer service experience, ideally in insurance, healthcare, or financial services.
• Excellent communication (written and verbal).
• Strong attention to detail and problem-solving abilities.
• Proficiency in managing multiple channels (phone, email, chat).
• Leaving Certificate (minimum); further qualifications in business, insurance, or customer service are desirable.
• A proactive, empathetic team player with a passion for delivering top-tier service.