Customer Service Adviser (Dublin)

Seetec Group Ltd.; Dublin; On-site; EUR 29,000; Full time

Job summary

Seetec Group Ltd. is seeking an Employment Advisor to join its team in Dublin. This role provides an opportunity to support clients in their employment journey, requiring strong customer service skills and the ability to guide individuals towards sustainable employment, along with training workshops. Benefits include a competitive salary with a Dublin allowance, generous annual leave, and additional perks to support employee well-being.

Benefits

25 days annual leave + Bank Holidays + Birthday Day off

Volunteer Days

Company Pension Scheme

Health Insurance Allowance

Employer Paid Healthcare Cash Plan

Annual Salary Review

Enhanced Maternity/Adoption and Paternity Pay Arrangements

Refer a friend scheme

Free access to BenefitHub

Qualifications

• Minimum of one year experience in recruitment, sales, or customer-facing role.
• Ability to multi-task and manage workload effectively.
• Positive, enthusiastic approach to problem solving.

Responsibilities

• Assess client’s specific needs and work with them to create a personal progression plan.
• Provide training workshops covering CV writing to online job searching.
• Deliver exceptional customer service at all times.

Skills

Customer service

Motivational support

Problem solving

Multi-tasking

Communication

Education

Leaving Certificate

Third level degree

Tools

Microsoft Office

Job description

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Due to our continuing success in the National Employment service we are currently recruiting for an Employment Advisor to join our fantastic team in an exciting opportunity to make a real difference in this influential role.

You can become an Employment advisor if you excellent customer service skills gained from having a sales, recruitment or hospitality background or have worked in an environment that involves advising and guidance.

We do provide excellent on the job training, so are not looking for someone who ticks every single box, we’re looking for someone who has an engaging personality, can provide a warm and welcoming experience, and can seek out solutions to problems to help our customers progress into sustainable employment.

This is a fantastic opportunity that will allow you to utilise your current skills to influence, support and encourage others to build a future.

Employment Advisors provide motivational support, careers advice and guidance to our clientswhilst making them feel welcome and at ease, enabling them to overcome barriers and build confidence. They provide training workshops covering a wide range of subjects from CV writing to online job searching. They engage with people to assess their skills and abilities and talk about their ambitions and career goals whilst exploring learning and work opportunities acting as an intermediary with local employers.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary of €29,000 p.a. + €1,000 Dublin Allowancewith these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• Volunteer Days
• Company Pension Scheme
• Health Insurance Allowance
• Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary Review
• Enhanced Maternity/Adoption and Paternity Pay Arrangements
• Refer a friend scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life assurance, Cycle to Work scheme, Tax Saver Commuter Tickets, Digital Gym Membership

There’s also the opportunity to progress your career!

Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on [phone] or01- 8608200.

Seetec Group is an employee-owned organisation, and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally within our employee-owners. People are at the front, centre, and heart of every service we provide and each decision we make.What it means to be employee-owned

What our people say

Location:Dublin City Centre and surrounding areas including Tallaght, Finglas, Blanchardstown and Dun Laoghaire

Hours: 37.5 hours per week – 8:30am to 5:00pm Monday to Friday (full time). Part time flexible hours are also available.

Closing Date: 11 July 2025

Key Responsibilities

• Assess client’s specific needs providing support, careers advice and guidance, and work with them to create a personal progression plan.
• Work with clients using a variety of strategies to support development, enabling them to overcome barriers and build confidence.
• Provide training workshops covering a wide range from CV writing to online job searching.
• Explore learning and work opportunities, acting as an intermediary with local employers.
• Meet with clients regularly to review their progress.
• Deliver an exceptional level of customer service at all times.

Skills and Experience

• Leaving Certificate standard (as a minimum). A third level degree is desirable but not a pre-requisite
• Minimum of one year experience in a recruitment, sales, training and/or customer facing role
• Experience of working in a target orientated environment
• Ability to multi-task, organise and manage workload
• Positive, enthusiastic approach to problem solving with a ‘can do attitude’
• Be fully IT literate in using a range of Microsoft Office programmes

Additional Information

SEETEC EMPLOYMENT AND SKILLS IRELAND deliver Employability services across Ireland through various Government contracts (Department of Social protection) to assist the long term unemployed in returning to the workforce through upskilling and job brokering.

Working with over 10,000 Irish businesses and employers, Seetec has helped over 45,000 people into work in Ireland to date. The company directly employs over 120 people in Ireland working in locations across Ireland primarily in Dublin, Louth, Meath, Athlone, Longford, Mullingar, Galway and Mayo.

Seetec Employment and Skills Ireland is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern values.

Seetec Employment and Skills Ireland is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.