Customer Service Administrator

Gilligan Black Recruitment; South Dublin; On-site; EUR 30,000 - 33,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Administrator in Dublin to provide exceptional support in a stylish interiors firm. You will handle customer enquiries, process orders, and maintain product knowledge. Previous experience in customer service is essential, and proficiency in Microsoft Office is required. Join a dynamic team to enhance customer satisfaction and service delivery.

Qualifications

• Previous experience in a customer service, retail, or administrative role.
• Experience in interiors or design is a plus.

Responsibilities

• Respond promptly and professionally to customer enquiries.
• Process sales orders and update customer records.
• Liaise with internal departments for timely delivery.
• Provide after-sales support and manage customer issues.
• Maintain product knowledge to assist clients.

Skills

Strong communication and interpersonal skills

Proficient in Microsoft Office Suite

Attention to detail

Ability to multitask

Job description

Customer Service Administrator

Dublin 24 area

€30-33k depending on experience

An incredible opportunity to join a well-known and very popular company who specialise in delivering stylish, high-quality interior solutions for both residential and commercial clients. They need a dedicated Customer Service Representative to join their impressive team!

As a key member of the customer service team, you will be the first point of contact for clients—providing exceptional service, handling enquiries, processing orders, and supporting the sales and design teams to ensure a smooth and professional customer experience from start to finish.

Key Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, and in-person


• Process sales orders and update customer records in the system


• Liaise with internal departments (sales, design, warehouse, and logistics) to ensure timely delivery and service


• Provide after-sales support and manage any customer issues or complaints with a solutions-focused approach


• Maintain product knowledge to assist clients with queries or product recommendations


• Assist in scheduling appointments and managing project timelines where needed


• Support general office administration and customer service operations as required

Requirements

• Previous experience in a customer service, retail, or administrative role (experience in interiors or design is a plus)


• Strong communication and interpersonal skills


• Proficient in Microsoft Office Suite (Excel, Outlook, Word)


• High attention to detail and ability to multitask in a fast-paced environment