Customer Quality Manager

Morgan McKinley; Limerick; On-site; EUR 90,000 - 130,000; Full time

Job summary

Morgan McKinley is seeking an experienced Quality Assurance Manager to act as the key quality contact for life sciences customers in Ireland. You will confidently engage with customers on technical quality matters, host audits, and drive corrective actions while collaborating with internal teams to ensure customer requirements are understood and met across Ireland.

Qualifications

• Degree in a relevant scientific discipline.
• Proven experience in Quality Assurance or Quality Management within the pharmaceutical or medical device sector.
• Strong understanding of GMP and/or relevant medical device quality standards.
• Experience with customer audits, quality investigations, complaints and corrective actions.
• Excellent communication and relationship-management skills, with the confidence to discuss technical quality matters with customers.
• Full driving licence and willingness to travel to customer sites across Ireland.

Responsibilities

• Act as the primary quality contact for Lifescience customers, building trusted relationships.
• Host customer audits and represent the business confidently during quality meetings and customer site visits.
• Manage customer complaints, non-conformances and quality issues, ensuring effective investigation, corrective action and resolution.
• Respond to customer quality queries, audit findings and compliance requests.
• Work closely with internal teams to ensure customer requirements are understood, met and continually improved.

Skills

Communication skills

Relationship management

Customer engagement

Audits

Education

Degree in a relevant scientific discipline

Job description

Our client is seeking an experiencedQuality Assurance Manager to act as the key quality contact for its lifescience customers.

This is a customer-facing role for a quality professional who understands the demands of regulated life sciences environments and can confidently engage with customers on technical quality matters. You will be the face of the quality function externally, building strong relationships, hosting customer audits and ensuring quality concerns are resolved effectively.

You will join an established, well-functioning team with a strong collaborative culture. The priority is to bring industry knowledge, customer credibility and a proactive approach to quality, rather than to build a function from scratch.

Key Responsibilities

• Act as the primary quality contact for Lifescience customers, building trusted relationships.

• Host customer audits and represent the business confidently during quality meetings and customer site visits.

• Manage customer complaints, non-conformances and quality issues, ensuring effective investigation, corrective action and resolution.

• Respond to customer quality queries, audit findings and compliance requests.

• Work closely with internal teams to ensure customer requirements are understood, met and continually improved.

Qualifications & Experience

• Degree in a relevant scientific discipline.

• Proven experience in Quality Assurance or Quality Management within the pharmaceutical or medical device sector.

• Strong understanding of GMP and/or relevant medical device quality standards.

• Experience with customer audits, quality investigations, complaints and corrective actions.

• Excellent communication and relationship-management skills, with the confidence to discuss technical quality matters with customers.

• Full driving licence and willingness to travel to customer sites across Ireland.

Why Join Our Client?

• Join an established, collaborative quality team with strong foundations.

• Build relationships with customers across regulated life sciences environments.

• Take ownership of customer-facing quality matters and make a visible impact on customer confidence and satisfaction.

• Apply your industry expertise in a role where technical credibility and communication skills are equally valued.