Customer Operations Manager

HireHive; Dublin; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Pension Scheme

Death In Service Benefit

Digital GP Service

Employee Assistance Programme

Annual Leave Purchase Programme

Long Service Awards

Staff Purchase Schemes

Tyres

Tools

Bike to Work

Discounted Gym Membership

Job summary

National Vehicle Distribution seeks a hands-on Customer Operations Manager to lead the customer operations team across New Ross, Co. Wexford or Baldonnell, Co. Dublin.

The role focuses on delivering exceptional service and enhancing the customer experience throughout vehicle handling from receipt to delivery. The successful candidate will have a track record in account management or operations within the automotive sector, strong leadership, and excellent communication skills, with travel for

Qualifications

• Bachelor’s degree in business administration or related field preferred.
• Track record in account management, customer service, or operations; automotive experience is a plus.
• Management experience with people leadership responsibilities.
• Excellent communication and interpersonal skills.
• Customer-first mindset with ability to influence colleagues.
• Strategic thinking and proactive problem solving.

Responsibilities

• Coordinate and set up customer-related services from initial vehicle receipt to delivery.
• Collaborate with customers to capture requirements and ensure ongoing satisfaction.
• Manage and develop the Customer Operations Team.
• Maintain industry knowledge, trends, and anticipate changes.
• Cultivate a customer-focused culture within the team.
• Work with internal departments to meet customer requirements.
• Conduct root cause analysis for performance and issues as part of operational excellence.
• Inform stakeholders of project activities.
• Improve customer and vehicle journey through the supply chain.
• Handle customer account queries efficiently.
• Conduct customer meetings and provide reporting with Business Development and Account Management teams.
• Develop and implement customer experience strategies.
• Monitor and analyze customer feedback and data.
• Present reports on customer service metrics to senior management

Skills

Account management

Customer service

Operations leadership

Communication

Interpersonal skills

Strategic thinking

Problem solving

CRM software

Driving license

Travel willingness

Education

Bachelor’s degree in business administration

Tools

CRM software

Microsoft Office

Job description

About NVD

A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. We’ve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers’ vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today.

Summary of Position

National Vehicle Distribution is seeking a highly motivated and experienced hands-on Customer Operations Manager to join our team in New Ross, Co Wexford or Baldonnell, Co Dublin. The ideal candidate will be responsible for ensuring exceptional customer service and enhancing the overall customer experience. This role requires a strategic thinker with strong leadership skills and a passion for customer satisfaction.

Pay and Benefits

• Pension Scheme
• Death In Service Benefit
• Digital GP Service
• Employee Assistance Programme
• Annual Leave Purchase Programme
• Long Service Awards
• Staff Purchase Schemes:
• Tyres
• Tools
• Bike to Work
• Discounted Gym Membership

Qualifications and Skills

• Bachelor’s degree in business administration or related field (preferred).
• Proven track record in account management, customer service, or operations (automotive industry experience is a distinct advantage).
• Previous managerial or supervisory experience with people management responsibilities.
• Exceptional communication and interpersonal skills.
• Customer-first mindset with ability to influence colleagues.
• Strategic thinking and proactive problem-solving skills.
• Proficiency in Microsoft Office suite and CRM software.
• Results-oriented with a history of meeting or exceeding targets and KPIs
• Willingness to travel occasionally for client meetings
• Ability to meet multiple deadlines and work effectively under pressure.
• Full clean driving license – Class B

Responsibilities

• Coordinate and set up customer-related services from initial vehicle receipt to delivery.
• Collaborate with customers to capture requirements and ensure ongoing satisfaction.
• Manage and develop the Customer Operations Team.
• Maintain excellent industry knowledge, understanding trends, and anticipating changes.
• Cultivate a customer-focused culture within the team
• Work collaboratively with internal departments to meet customer requirements.
• Conduct root cause analysis for performance and failure issues as part of our culture of consistent operational excellence.
• Keep stakeholders informed of project activities.
• Improve customer and vehicle journey through NVD's supply chain.
• Handle customer account queries efficiently.
• Conduct customer meetings and provide associated reporting in collaboration with Business Development and Account Management teams.
• Develop and implement customer experience strategies
• Monitor and analyse customer feedback and data
• Prepare and present reports on customer service metrics to senior management

Equal Opportunities Statement

National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.

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