Customer Onboarding Agent

Radius; Galway; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Pension contribution

Company incentive schemes

Employee recognition programmes

25 days holiday + bank holidays

Job summary

Radius is seeking a customer-focused onboarding and relationship-building specialist in Galway. You will connect with customers who recently joined our Fuel Card program, guiding them through onboarding and introducing the full suite of Radius products to drive loyalty.

In this role, you’ll tailor communications, coordinate with the wider team, and provide portfolio support as needed. A proactive, customer-centric approach is essential.

Qualifications

• Clear communication and rapport-building with diverse customers.
• Ability to manage and nurture customer relationships.
• Proficient with Microsoft Office and basic digital tools.

Responsibilities

• Serve as the primary point of contact for recently onboarded customers.
• Promote Radius products to strengthen loyalty and expand portfolios.
• Tailor communications to match each customer’s needs and preferences.
• Collaborate with the wider team to support strategic goals.
• Provide support across multiple portfolios as required.

Skills

Communication skills

Customer focus

Computer literacy

Job description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Radius has been a leading provider of fuel cards in Ireland for 30 years through our DCI network, which we own and operate, working with our partners to offer full geographical site coverage across Ireland.

Job Description

This is where you come in...

We are looking for an engaging, customer focussed individual who is a natural relationship builder. You will be responsible for calling customers who have recently bought our Fuel Cards and supporting them through the initial onboarding process.

What will your day-to-day look like?

• Customer Representation: Serve as the primary representative for our newly-signed customers, ensuring their needs are met and exceeded.
• Enhance Customer Loyalty: Promote the full suite of Radius products to build strong, lasting customer relationships.
• Tailored Communication: Adapt communication and engagement methods to suit the unique needs of each customer.
• Collaborative Teamwork: Work collaboratively with the wider team to support the company's strategic goals and objectives.
• Portfolio Support: Provide exceptional support to other portfolios as needed, maintaining the same level of excellence.

What are we looking for?

• Communication Skills: Ability to communicate effectively and build rapport with diverse customers.
• Customer Focus: Confidence in managingand enhance customer relationships.
• Computer Literacy: Good knowledge of Microsoft Office Products.

Additional Information

Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions.

You’ll also have access to our competitive reward and benefits package, which includes:

• Pension contribution
• Company incentive schemes
• Employee recognition programmes
• 25 days holiday + bank holidays

#LI-RW1

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.