Customer Journey & Operations Support Agent

Aran Sweater Market; Killarney; On-site; EUR 40,000 - 60,000; Full time

Job summary

A well-loved Irish heritage brand located in Killarney is seeking Customer Journey & Operations Support Agents. In this role, you will handle customer care, order processing, and operational tasks to ensure a seamless shopping experience. Ideal candidates are organized, people-focused, and eager to support customer needs. Full training will be provided. Join our supportive team environment to enhance customer satisfaction globally.

Benefits

Opportunities to grow and develop

Supportive team environment

Part of a global customer base

Qualifications

• Passion for delivering excellent customer service.
• Strong attention to detail.
• Clear and confident communicator in English.
• Ability to work independently and in a team.
• Previous experience in customer service or retail is an advantage.

Responsibilities

• Be the friendly first point of contact for customers via various channels.
• Accurately pick, pack, and prepare online orders.
• Handle customer returns and exchanges efficiently.
• Assist with stock checks and warehouse organization.
• Respond to customer queries on social media.

Skills

Customer service

Organizational skills

Communication

Problem-solving

Job description

Overview

Location: Killarney, County Kerry

About the Company: Aran Sweater Market & Weavers of Ireland

Are you passionate about delivering outstanding customer service and keeping operations running smoothly? We are looking for Customer Journey & Operations Support Agents to join our team and play a key role in ensuring a seamless shopping experience across our online, in-store, and warehouse channels.

This is a diverse role that combines customer care, order and returns management, and behind-the-scenes operational support. If you enjoy problem-solving, working with people, and keeping things organised, this could be the perfect role for you.

What You'll Be Doing

• Customer Care: Be the friendly, first point of contact for customers via phone, email, live chat, and social media. Provide advice, resolve issues, and ensure every interaction leaves a positive impression.
• Order Processing: Accurately pick, pack, and prepare online orders for dispatch, ensuring everything is correct and ready for customers.
• Returns & Exchanges: Handle customer returns and exchanges efficiently, update systems, and keep customers informed every step of the way.
• Operational Support: Assist with stock checks, replenishment, warehouse organisation, and shop transfers to ensure everything runs like clockwork.
• Social Media Engagement: Respond to customer queries on platforms like Facebook, Instagram, and Twitter.

What We're Looking For

• A genuine passion for delivering excellent customer service.
• Strong attention to detail with great organisational skills.
• Clear and confident communicator (both written and spoken English).
• Ability to work independently while being a reliable team player.
• Initiative to solve problems and keep things moving.
• Previous experience in customer service, retail, or operations is an advantage, but full training will be provided.

Why Join Us?

• Be part of a well-loved Irish heritage brand with a global customer base.
• A varied role where no two days are the same.
• Supportive team environment with opportunities to grow and develop.
• Play a vital role in creating memorable customer experiences.

If you\'re organised, people-focused, and love making things run smoothly, we\'d love to hear from you!

Apply now and help us deliver the warmth and quality of Aran Sweater Market & Weavers of Ireland to customers worldwide.