Customer Journey and Operations Support Agent Killarney

Aran Sweater Market; Killarney; On-site; EUR 40,000 - 60,000; Full time

Job summary

A leading Irish heritage brand in Killarney is seeking Customer Journey & Operations Support Agents to enhance the shopping experience across online and physical channels. The role involves customer care, order processing, and operational support. Ideal candidates are organised, problem-solvers with a passion for excellent customer service. This is a fixed-term contract with a supportive team environment and opportunities for growth.

Benefits

Supportive team environment

Opportunities for growth

Varied role

Qualifications

• Passion for delivering excellent customer service.
• Strong attention to detail with great organisational skills.
• Confident communicator in English.

Responsibilities

• Serve as first point of contact for customers across multiple channels.
• Accurately process online orders for dispatch.
• Handle returns and exchanges efficiently.

Skills

Customer service

Organisational skills

Communication

Problem-solving

Job description

Location: Killarney, County Kerry

About the Company: Aran Sweater Market & Weavers of Ireland

Are you passionate about delivering outstanding customer service and keeping operations running smoothly? We're looking for Customer Journey & Operations Support Agents to join our team and play a key role in ensuring a seamless shopping experience across our online, in-store, and warehouse channels.

This is a diverse role that combines customer care, order and returns management, and behind-the-scenes operational support. If you enjoy problem-solving, working with people, and keeping things organised, this could be the perfect role for you.

What You'll Be Doing

• Customer Care: Be the friendly, first point of contact for customers via phone, email, live chat, and social media. Provide advice, resolve issues, and ensure every interaction leaves a positive impression.
• Order Processing: Accurately pick, pack, and prepare online orders for dispatch, ensuring everything is correct and ready for customers.
• >Returns & Exchanges: Handle customer returns and exchanges efficiently, update systems, and keep customers informed every step of the way.
• Operational Support: Assist with stock checks, replenishment, warehouse organisation, and shop transfers to ensure everything runs like clockwork.
• Social Media Engagement: Respond to customer queries on platforms like Facebook, Instagram, and Twitter.

What We're Looking For

• A genuine passion for delivering excellent customer service.
• Strong attention to detail with great organisational skills.
• Clear and confident communicator (both written and spoken English).
• Ability to work independently while being a reliable team player.
• Initiative to solve problems and keep things moving.
• Previous experience in customer service, retail, or operations is an advantage, but full training will be provided.

Why Join Us?

• Be part of a well-loved Irish heritage brand with a global customer base.
• A varied role where no two days are the same.
• Supportive team environment with opportunities to grow and develop.
• Play a vital role in creating memorable customer experiences.

Please note: This is a fixed term contract

If you're organised, people-focused, and love making things run smoothly, we'd love to hear from you!

Apply now and help us deliver the warmth and quality of Aran Sweater Market & Weavers of Ireland to customers worldwide.