Customer Experience Leader: Create Feel-Good Moments

McDonald's United Kingdom; Cashel; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts from top brands

Job summary

McDonald's Ireland is seeking a Customer Experience Leader to welcome customers, lift energy, and create feel-good moments in our dining areas. You will work closely with the restaurant team to deliver outstanding service and identify improvements to enhance the customer experience.

In this fast-moving environment you will build rapport, recover customers when needed, and inspire others to exceed expectations while staying respectful and proactive.

Qualifications

Responsibilities

• Welcome customers into the restaurant and help create ‘feel-good moments’ during their visit.
• Work closely with the restaurant management team to suggest improvements to customer service.
• Deliver exceptional service as part of a fast-moving, high-energy team.
• Maintain high energy, recover customers when needed, and show empathy under pressure.

Job description

McDonald's Ireland is seeking a Customer Experience Leader to welcome customers, lift energy, and create feel-good moments in our dining areas. You will work closely with the restaurant team to deliver outstanding service and identify improvements to enhance the customer experience.

In this fast-moving environment you will build rapport, recover customers when needed, and inspire others to exceed expectations while staying respectful and proactive.