Customer Experience Agent (French Speaking)

Whatnot; Dublin; Remote; EUR 35,000 - 42,500; Full time

Benefits offered by this job

Generous holiday and time-off policy

Health insurance options

Home office setup allowance

Monthly wellness allowance

Parental leave with pay

Job summary

A leading e-commerce platform is seeking a Customer Experience Agent who is fluent in French to enhance the shopping experience for customers. The successful candidate will resolve issues, improve processes, and collaborate with teams. This role offers a competitive salary between €35K - €42.5K and several employee benefits, including health insurance and generous time-off policies.

Qualifications

• 2+ years of support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of e‑commerce and marketplace operations.

Responsibilities

• Interact with buyers and sellers with a customer-first attitude.
• Resolve all customer issues regarding payments, orders, shipments.
• Work with other departments to troubleshoot and resolve questions.

Skills

Customer service experience

Fluency in English and French

Proactive problem-solving

Experience with customer-facing systems

Education

Bachelor's degree preferred

Tools

Zendesk

Kustomer

Intercom

Job description

Customer Experience Agent (French Speaking)

Join Whatnot as a Customer Experience Agent and help ensure our buyers and sellers enjoy a seamless and positive shopping experience. Your role will focus on resolving customer issues, improving processes, and collaborating across teams to make sure orders are fulfilled quickly and correctly.

Role Overview

This role is part of the Customer Experience team, responsible for driving the best possible user experience through process improvement, order management, and problem solving. You will be tasked with making sure our customers get the product they ordered as fast as possible and, when something goes wrong, ensuring we do everything possible to make it right.

Responsibilities

• Interact with buyers and sellers with a customer‑first attitude, ensuring a positive experience
• Resolve all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner
• Become an expert in the Whatnot product, processes, and systems to drive positive outcomes for our users
• Work with other departments to troubleshoot, research, and resolve open questions
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

Qualifications

• 2+ years of support experience handling email and/or chat services
• Weekend availability required
• Fluent in English and French, with an understanding of the French market
• Understanding of e‑commerce and marketplace operations
• Experience with customer‑facing systems like Zendesk, Kustomer, or Intercom
• Obsession with customers / being customer first / serving customers
• Proactive problem‑solver and process‑improver
• Knowledge of collectibles is a plus
• Bachelor's degree preferred
• Previous start‑up experience is a plus

Benefits

• Generous holiday and time‑off policy
• Health insurance options including medical, dental, vision
• Work‑from‑home support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
• Pension plans internationally
• Monthly allowance to dog‑food the app
  • All Whatnot employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dog‑fooding budget makes this fun and easy!)
• Parental leave
  • 16 weeks of paid parental leave + one month gradual return to work (company leave allowances run concurrently with country leave requirements which take precedence)

EEO Statement

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Compensation

Compensation Range: €35 K - €42.5 K