Customer Experience Advocate — Fast-Paced Tech

HID; Galway; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Annual leave

Inclusive culture

Career development

Global organization

Job summary

HID is seeking a Customer Service Advocate in Galway to join a dynamic team and help deliver an exceptional customer experience. The role focuses on escalation management, onboarding support, and collaboration across Product, Operations, and Finance to remove blockers.

The ideal candidate will have 2+ years of customer service experience, strong English communication, and familiarity with CRM tools like Oracle and Salesforce.

Qualifications

• 2+ years in customer service, preferably in high-tech environments.
• Clear written and verbal English communication skills.
• Ability to work in a fast-paced environment with multiple priorities.

Responsibilities

• Serve as escalation point for complex customer issues and support Sales activities.
• Manage customer expectations and ensure timely resolution of escalations.
• Assist partners with onboarding, forms, portals, and first-order readiness.
• Coordinate with Product, Operations and Finance to remove blockers and improve CX.
• Prepare and validate quotes, confirm configurations, pricing and lead times.
• Follow up on approvals and manage quote-to-order processes.

Skills

Customer service

Communication

Leadership

Tools

Oracle

Salesforce

CRM systems

Job description

HID is seeking a Customer Service Advocate in Galway to join a dynamic team and help deliver an exceptional customer experience. The role focuses on escalation management, onboarding support, and collaboration across Product, Operations, and Finance to remove blockers.

The ideal candidate will have 2+ years of customer service experience, strong English communication, and familiarity with CRM tools like Oracle and Salesforce.