Customer Engineer - Thermal

Vertiv Group Corporation; Dublin; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Company Van provided

Health insurance

Life assurance

25 days annual leave

10 bank holidays

Sick pay

Job summary

Vertiv is seeking a Field Service Engineer – Thermal / Refrigeration to join our Ireland service team. The role focuses on maintenance, fault diagnosis, emergency repair and servicing of thermal management and liquid cooling systems at customer sites across Ireland.

You will travel regularly, engage in on-call rotations, and use Oracle MFS and FieldDB for reports and closures. Prior data centre experience is a plus.

Qualifications

• NVQ Level 6 in Refrigeration and Air Conditioning.
• City & Guilds 2078/2079 in Refrigerant Safe Handling.
• Experience in Thermal, Refrigeration, Cooling or HVAC service.
• Strong customer service and communication skills.
• Clean, valid driving licence.

Responsibilities

• Respond to planned maintenance and emergency service calls.
• Perform maintenance, fault finding, and repair on thermal and refrigeration systems.
• Ensure work is completed safely and in compliance with policies and legislation.
• Maintain a planned maintenance completion rate of at least 90%.
• Communicate with scheduling teams regarding job status and changes.
• Complete job closures and documentation using Oracle MFS and FieldDB.
• Identify and report potential sales or service opportunities.
• Maintain company vehicle, tools and equipment.
• Participate in on-call rota and out-of-hours support.
• Collaborate with service team to support wider business objectives.

Skills

Customer service

Time management

Independent

Field service

Driving

IT literacy

Education

NVQ Level 6 in Refrigeration and Air Conditioning

City & Guilds 2078/2079 Refrigerant Safe Handling

Tools

Oracle MFS

FieldDB

Job description

Field Service Engineer – Thermal / Refrigeration (Ireland)

Location:

Ireland – Field based

Approx. 80% Dublin / Leinster, 20% nationwide travel (Cork, Limerick, etc.)

Schedule:

Full-time, with participation in an on-call rota and out-of-hours support as required.

Who are we?

At Vertiv, we’re on a mission to power the people and technologies that keep the world connected. From data centres and telecom networks to industrial facilities, our solutions ensure critical infrastructure stays online always.

With operations in nearly 70 countries and over $6.9 billion in revenue, Vertiv combines the strength of a global organisation with the pace and innovation of a fast-growing technology leader.

About the Role

Vertiv is hiring a Field Service Engineer – Thermal / Refrigeration to join our expanding service team in Ireland.

In this field-based role, you will be responsible for the maintenance, fault diagnosis, emergency repair, and servicing of Vertiv’s Thermal Management and liquid cooling solutions, as well as other contracted customer systems.

You will act as the face of Vertiv on-site, delivering high-quality technical service while building strong customer relationships and ensuring all work is carried out safely, efficiently, and in line with company and legislative standards.

This role offers excellent exposure to cutting-edge thermal and liquid cooling technologies on some of Irelands biggest datacentres projects, along with opportunities for travel across Ireland.

Key Responsibilities

• Respond professionally to planned maintenance and emergency service calls.
• Perform maintenance, fault finding, and repair activities on thermal and refrigeration systems.
• Ensure all work is completed safely and in compliance with company policies, codes of practice, and legislation.
• Maintain a planned maintenance completion rate of at least 90%.
• Communicate effectively with scheduling teams regarding job status and schedule changes.
• Complete job closures, reports, and documentation accurately and on time using Oracle MFS and FieldDB systems.
• Identify and report potential sales or service opportunities.
• Maintain company vehicle, tools, and equipment to a high standard.
• Participate in the on-call rota and support out-of-hours service requirements.
• Work collaboratively within the service team to support wider business objectives.

What You’ll Bring

Essential:

• NVQ Level 6 (or equivalent qualification) in Refrigeration and Air Conditioning.
• City & Guilds 2078 or 2079 in Refrigerant Safe Handling..
• Previous experience in Thermal, Refrigeration, Cooling, or HVAC service roles.
• Strong customer service and communication skills.
• Ability to work independently, plan workloads, and manage time effectively.
• Clean, valid driving licence.

Desirable:

• IT and reporting skills.
• Experience working in critical environments such as data centres.
• A proactive, safety-first mindset.

Work Environment

This is a field-based role with regular travel across Ireland. You’ll be supported with structured training, modern tools, and the backing of a collaborative, safety-focused service team.

Benefits

• Competitive base salary
• Company Van provided
• All travel time / expenses covered
• Overtime and out-of-hours work available
• Health insurance and life assurance
• 25 days annual leave plus 10 bank holidays
• Sick pay
• Opportunities for career progression and professional development
• Exposure to advanced liquid cooling and thermal management technologies
• Extensive travel opportunities across EMEA

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help deliver our strategic priorities.

OUR CORE PRINCIPLES:

Safety Integrity Respect Teamwork Diversity & Inclusion

Vertiv is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees.