Customer Engagement Advisor – Multi-line Sales

Vhi; Ulster; Hybrid; EUR 30,000 - 40,000; Full time

Job summary

A healthcare company is seeking a Customer Engagement Advisor to provide exceptional service in selling Travel, Dental, Life, and International Health Insurance Products. The role includes a hybrid working model after training and a focus on maintaining relationships with customers. Ideal candidates will have customer service experience and meet specific qualifications. Benefits include annual bonuses, health insurance, and continuous training.

Benefits

Annual Bonus

Pension

Health Insurance

Ongoing training and development

Hybrid working model

Parking Facilities

Sports and Social Club

APA Qualifications paid for with support

Qualifications

• Must be an Accredited Product Advisor (APA) or willing to undertake same.
• Proven ability to work in a target driven environment.
• Excellent administration skills.

Responsibilities

• Answer inbound and outbound calls for new and existing customers.
• Profile customer requirements to offer solutions from our product range.
• Provide excellent advice and maintain engagement with customers.

Skills

Customer focused

Strong communication skills

Strong team spirit

Initiative

Resilience

Education

Third Level Qualification or 1-2 years in a Customer Service role

Tools

Customer management system

Computer skills

Job description

Role Title: Customer Engagement Advisor – Multi-line Sales

Role Location: Gweedore, Donegal.

Company: Vhi Healthcare Dac

Are you passionate about exceptional sales & customer service, driven to excel, and eager to create outstanding customer experiences? If you thrive in a fast-paced, dynamic environment that prioritizes continuous learning and development, this opportunity may be perfect for you.

We are actively looking for candidates to fill positions within our Multi-line Sale team.

A Multiline Customer Sales Advisor has a key focus on the selling and retaining of Travel, Dental, Life and International Health Insurance Products.

The individual will be responsible for maintaining first point of contact for new and existing customers.

While you’ll begin with a fully in-office training program, you will soon transition to a flexible work model that includes both hybrid and on-site options. Don\'t miss your chance to join our team!

Benefits

• Annual Bonus
• Pension
• Health Insurance
• Ongoing training and development
• Hybrid working model (working from home and office based work)
• Parking Facilities
• Sports and Social Club
• APA Qualifications paid for along with support and training provided during the exam cycle

Role Purpose

• Answering inbound and outbound calls for new and existing customers regarding Travel, Dental and International Insurance.
• Profiling our customer requirements to offer a solution from our range of products.
• Provide excellent advice and service to our members.
• Consistently demonstrate a strong customer focus by maintaining a high level of engagement with customers.
• Effectively multi-task by managing calls while also recording all on-going customer contacts and sales activity using our customer management system.
• Meeting and exceeding individual targets and ensuring all service levels are met whilst minimising abandon rates.
• Keep informed of all Vhi products and services.
• Developing and maintaining effective working relationships within the team and with all internal departments.
• Ensure Compliance, Quality and Risk Management KPIs for Multiline are followed.
• Progress the continued development of the Vhi Healthcare brand as the market leader in the provision of a quality service to its members.

Education & Experience

• Ideally a Third Level Qualification or 1 - 2 years in a Customer Service role.
• Proven ability to work in a target driven environment and results focused.
• Excellent computer skills & proven administration skills.
• Must be an Accredited Product Advisor (APA) or willing to undertake same.
• Demonstrated alignment to Vhi values

Skills And Abilities

• Customer focused with strong communication and interpersonal skills.
• A high degree of flexibility, with strong team spirit
• Initiative, self- motivation and resilience

This is a CF3, CF4 and CF5 role in line with central bank requirements.

Vhi is an equal opportunities employer

Accessibility

If you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services, please contact your

Reasonable Accommodations

Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application, test, and interview process.

Please see our Vhi Careers page and LinkedIn page

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