Customer Education Program Manager

Deel

Ireland

On-site

EUR 81,000 - 108,000

Full time

38 hours ago

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Benefits offered by this job

Stock grant opportunities

Flexible working office membership

Travel opportunities

Job summary

Deel is seeking a GTM Enablement Manager on our Customer Education team to design and deliver training that helps customers maximize value from our platform. You will run live workshops, create custom sessions, and support certification and self-serve learning options.

Travel to client sites is possible to deliver on-site training. You will partner with Customer Success, Account Management, Product, and Marketing to align content with releases and customer needs, measure impact, and continuously

Qualifications

3+ years in customer education or enablement.
Experience delivering live instructor-led training (virtual/in-person).
Ability to design tailored training sessions based on audience needs.
Familiarity with instructional design and adult learning principles.
Strong presentation and communication skills.
Experience with LMS and webinar tools.
Data-driven with ability to use feedback to improve training.
Experience in fast-paced SaaS environments.
Willing to travel for training engagements.

Responsibilities

Plan and deliver live workshops, webinars, and sessions for customers.
Build tailored training programs for strategic accounts and product rollouts.
Create facilitator guides, decks, exercises, demos, and job aids.
Convert live content into self-paced courses and learning paths.
Support customer certification tracks and exams.
Drive registration and attendance through outreach and partnerships.
Collaborate with Product, Success, Support, and Marketing on content.
Track attendance, completion, CSAT, and certification rates.
Update materials based on product changes and feedback.

Skills

Live training facilitation

Custom training design

Instructional design

Presentation skills

LMS tools

Analytics mindset

Project management

Stakeholder collaboration

Self-starter

Travel willingness

SaaS/tech experience

Tools

LMS

Webinar tools

Certification platforms

Job description

Who We Are Is What We Do.Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Role Overview

As a GTM Enablement Manager on our Customer Education team, you will design and deliver training that helps Deel customers get real value from our platform. You will run live, instructor‑led workshops, build custom sessions and programs for customers with specific needs, and support our certification and self‑serve learning offerings. You will work directly with customers and internal teams to turn product knowledge into skills customers can use right away. This role includes some travel to deliver on-site customer training.

Key Responsibilities

Live Instructor-Led Training: Plan and facilitate engaging live workshops, webinars, and virtual or in-person sessions for customers at all levels, from onboarding to advanced product use. Travel to customer sites and regional events as needed to deliver training.
Custom Training Programs: Partner with Customer Success and Account Management to assess customer needs and build tailored sessions and multi-part programs for strategic accounts, new product rollouts, and specific customer roles or use cases.
Training Content Development: Create facilitator guides, slide decks, hands‑on exercises, demos, and job aids that make sessions practical, interactive, and easy to repeat and scale.
Scalable Learning Assets: Turn high‑performing live content into self‑paced courses, recorded sessions, and learning paths so more customers can learn on their own schedule.
Certification Support: Help build and maintain customer certification tracks and exams that validate skills and recognize customer expertise.
Customer Engagement and Promotion: Drive registration and attendance for training and certification offerings through targeted outreach, campaigns, and partnership with Customer Success and Marketing.
Cross-Department Collaboration: Work closely with Product, Customer Success, Support, and Marketing to keep training accurate and aligned with product releases, and to gather customer feedback that improves content.
Metrics and Reporting: Track attendance, completion, satisfaction (CSAT), certification rates, and impact on adoption and customer outcomes, and use the results to improve sessions and programs.
Content Updates: Keep training materials current with product changes, customer feedback, and best practices.

Key Qualifications

3+ years of experience in customer education, customer training, enablement, or a similar role.
Proven experience facilitating live, instructor‑led training (virtual and/or in person) for external audiences.
Experience designing custom training sessions or programs based on audience needs and business goals.
Working knowledge of instructional design and adult learning principles, including creating self‑paced content.
Strong presentation and communication skills, with the ability to explain complex topics clearly and adapt to different audiences and skill levels.
Experience with Learning Management Systems (LMS), webinar and virtual training tools, or certification platforms.
Analytical mindset, with the ability to use data and customer feedback to improve training.
Experience managing multiple projects and deadlines, including coordinating with stakeholders.
Ability to build strong relationships with customers and internal partners.
Self‑starter who works independently, takes initiative, and raises risks early.
Results‑driven, with a track record of getting things done in a dynamic environment.
Experience in a fast‑paced technology or SaaS environment.
Willingness and ability to travel for customer training engagements (approximately [X]% of the time).

Nice To Have

Experience with HR, payroll, or global workforce software.
Experience training customers across regions or time zones.
Certification or credentials in instructional design or training facilitation.

Work Environment

Occasional domestic and/or international travel to customer sites, with some flexibility in hours when delivering sessions across time zones.

Total Rewards

Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On‑Target Earnings (OTE), inclusive of base salary and target commission.
Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market‑aligned conversion.
Final pay is based on objective, job‑related criteria including experience, skills, and location.
We don't ask about salary history. Offers are based on the role and what you bring to it.

Some things you'll enjoy

Stock grant opportunities dependent on your role, employment status and location.
Additional perks and benefits based on your employment status and country.
Optional flexible working office membership, with IWG.

At Deel, we're an equal‑opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel‑specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page. Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (recruiting@deel.com) and a team member will be in touch to ensure your equal participation. As part of our hiring process, we primarily rely on interviews and role‑related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations. This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.