Customer Delivery Driver/Picker

Apetito; Galway; Hybrid; EUR 18,000 - 25,000; Part time

Benefits offered by this job

Competitive salary

Holiday entitlement

Job summary

Wiltshire Farm Foods, part of the apetito group, is seeking a part-time delivery driver in the Galway area to deliver frozen meals and brighten customers’ days. The role is 24 hours per week, spread over 3 days in 6, at €15.50 per hour, with work in a coldstore at -20°C.

You will use our app to manage deliveries, perform pre-shift van checks, and collaborate with the office and picking teams to support the business. A manual licence and safety awareness are essential.

Qualifications

• Experience in customer service roles.
• Full manual driving licence held for at least 2 years.
• Good computer literacy including phone apps.
• Evidence of consistent work history and reliability.
• Basic secondary education completed.

Responsibilities

• Deliver frozen meals to customers in a timely manner.
• Pick orders within the coldstore.
• Use our app to update customer deliveries.
• Deliver exceptional customer service at all times.
• Undertake pre-shift van inspections.
• Drive safely, responsibly and within the law.
• Clean and refuel the van as needed.
• Contact the office with discrepancies or delays.
• Ensure customer confidentiality.
• Assist the office and picking teams when required.
• Report health and safety, stock quality and mechanical issues.
• Assist the team if a member is absent or on holiday.
• Carry out local marketing activities to attract new customers.

Skills

Customer service

Full manual driving licence

Computer literacy

Work stability

Multi-drop delivery

Care-based experience

Warehouse experience

Health & Safety awareness

Education

Basic secondary education

Job description

Our drivers are the face of our business and their interaction with our customers is crucial to our success.

In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.

Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary.

You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.

We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy.

Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.

We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.

Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.

This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.

Overview

24 hours per week, 3 days in 6.

€15.50 per hour

Our drivers are the face of our business and their interaction with our customers is crucial to our success.

In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.

Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary.

You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.

We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy.

View our latest TV ad here: https://www.wiltshirefarmfoods.com/blog/our-new-tv-ad-launches

Who we are

Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.

We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.

Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.

This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.

Responsibilities

• Deliver frozen meals to our customers in a timely manner
• Picking orders within the coldstore
• Using our app to update customers deliveriesDelivering exceptional customer service at all times
• Undertake pre-shift inspection of your van
• Drive safely, responsibly and within the law
• Clean and refuel your van as and when needed
• Contact the office with any discrepancies or delays
• Ensure customer confidentiality
• Helping the office team and picking team when required
• Reporting health and safety, stock quality and mechanical issues
• Assist the team if another member of the team is absent or on holiday
• Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers

About you

Essential:

• Experience within a customer service-based role
• Full Manual Driving Licence
• Basic computer literacy including use of phone apps
• Evidence of work stability
• Basic secondary education

Desirable:

• Experience of multi-drop delivery role
• Experience within a care-based role
• Warehouse experience
• Health & Safety awareness

Personal Qualities

• Friendly, approachable and reliable
• Passionate about delivering excellent customer service
• Good attendance and timekeeping

You must have held a manual driving licence for at least 2 years.

All offers of employment are subject to a Driving Assessment, Driving Licence checks and other relevant employment checks.

Company Benefits

• Competitive salary
• Up to 4 weeks holiday per year + public holidays (pro rataed accordingly for part time workers)

Our Values

As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We develop a range of products designed to enhance health and well-being for all our customers.

We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.

Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.
Learn more about apetito’s commitment to a more sustainable future .

We embrace inclusion, empowering individuals from diverse backgrounds.

Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.