Customer Category Manager

Nestlé; Dublin; Hybrid; EUR 70,000 - 75,000; Full time

Job summary

A leading multinational food company in Dublin is seeking a Customer Category Manager to lead the development and execution of category plans and strategies. The role involves significant stakeholder engagement to enhance market share and drive growth in a dynamic environment. Ideal candidates should possess strong analytical skills and experience in relationship management. The position offers a competitive salary and extensive benefits, including a hybrid working model.

Benefits

25 days holiday

Generous pension scheme

Competitive salary and benefits

Qualifications

• Comfortable working in an agile environment.
• Demonstrable record of success in delivering growth.
• Ability to connect insights into credible commercial strategies.

Responsibilities

• Develop and execute Customer Category Plans.
• Implement the Perfect Store model within channels.
• Monitor industry and competitor activity for strategic alignment.

Skills

Data analysis

Relationship building

Agility and flexibility

Job description

Position Snapshot

Business Area: Nestlé Ireland – Confectionery
Customer Category Manager
Location: CityWest, Dublin (Hybrid 2/3 days a week in the office)
Salary €70,000 - €75,000 depending on experience + car allowance + competitive 25 days holiday with 12 additional flex days on top of allowance + 2 paid volunteering days + generous pension scheme + excellent company-wide benefits.

Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.

At Nestlé we are proud to support and provide equality of opportunity that supports employees to effectively blend their work life and commitments through hybrid and flexible working arrangements, so speak to us to understand what this could look like for you.

Position Summary

Working as part of our team within Nestlé Ireland Confectionery, we have an exciting and challenging Customer Category Manager position available where you will be responsible for the development, management and execution of our Customer Category Plans for a number of retailers. This role will be reporting into our Country Category Manager for Confectionery and will be part of a team who share the value of open communication to generate impact and return towards our common goals.

A day in the life of a Customer Category Manager…

The purpose of the role is to develop tailor and deploy, at a customer level, channel & category plans and point of purchase solutions, to deliver Nestlé market share growth and overall category growth, whilst ensuring impartiality with the customer.

Key responsibilities will include but not be limited to the following:

• Co-create clear and deliverable channel, format and customer portfolio strategies for the specified channels with strong alignment to the Category Strategy growth opportunities
• Develop and oversee the implementation of the Perfect Store model within strategically aligned channels and customers, working with relevant stakeholders and partners to realise it.
• Support the channel strategy integration into Nestlé’s plans to accelerate our category growth by defining the priorities and achieving cross functional commitment to deliver the outcome.
• Be a leading category and channel development voice within the customer to influence their strategy across their outlets/customer base, with a particular focus on unlocking the category and channel growth opportunities through ranging, placement and point of purchase execution. (physical and virtual).
• Be a champion for the channel and customer within the annual Integrated Commercial Planning cycle.
• Lead the insight development and reporting for the Ireland Confectionery Business - closely monitor industry and competitor activity, to ensure our strategic commercial vision is in line with market demands in a constantly changing, competitive environment that we work in.

What Will Make You Successful

To be successful, you will be comfortable working in an agile environment and will have category or sales experience, with a demonstrable record of success in delivering growth for Nestlé & our customers. You will be an energised and results driven individual with an ability to connect insights and build them into credible commercial strategies that get executed across teams internally and externally. Relationship building is key to success in this role so you should be able to demonstrate an excellent relationship building ability internally, externally and within multifunctional teams. You will also:

• Be able to conduct strong data analysis and have the ability to draw out the key insights along with recommended actions to be taken.
• Understand the importance of working in a customer centric way.
• Evidence of flexibility and agility and use of initiative to solve challenges rapidly and often creatively.
• Love of learning, understanding and communicating the ‘so what’ of the data and ability to share this both externally and internally in a compelling way.

What You Need To Know

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.

At Nestlé, our values are deeply rooted in respect – for our employees, our customers and our consumers. That’s why championing diversity and inclusion is a part of our organisations DNA; we’re immensely proud too that Nestlé Ireland is one of only a few companies in Ireland to qualify for and hold Gold Accreditation from the Irish Centre for Diversity. We know when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We recruit people who respect our values, we provide equal opportunities for all, and we protect everyone's privacy. Our aim is to have a workplace where everyone feels included and able to bring their whole self to work.