Customer Assistant - Dundrum

Lidl; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

A leading company in retail is seeking a Customer Assistant to create an exceptional shopping experience. The role involves various tasks including customer interaction, stock management, and maintaining store standards in a fast-paced environment. Opportunities for career development and attractive benefits are provided.

Benefits

20 days holidays per annum, pro-rata

Company pension after 1 year

Opportunities for career development

Discounts on Circle K and Private Health Insurance

Bike to Work Scheme

Mobile and broadband discounts

Maternity & Paternity Leave top-up

Employee Assistance Programme

Qualifications

• Excellent customer service skills.
• Willingness to go the extra mile for customers.
• Responsibility and reliability.
• Enjoy working in a fast-paced environment.

Responsibilities

• Interact with customers in a friendly manner.
• Maintain cleanliness and hygiene standards.
• Assist in stock management and replenishment.

Skills

Customer service

Team player

Can-do attitude

Job description

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From our Head Office to the shop floor and everywhere in between, our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.

Customer obsessed, high energy, and love learning every day?
If that sounds like you, earn €440+ per week as a Customer Assistant on our standard 30-hour contract.

Your role will be varied, working across different shift times, tasks, and with different colleagues.

What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail, but we’ve tried our best!)
As a Customer Assistant, you are required to sell alcohol; therefore, you must be 18 or over to work in our store.

Shift Patterns:

• Morning shift: Starting at 5am or 6am with your team, your role will be to get our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl!
• Middle shift: Starting mid-morning or early afternoon, your role will be to ensure our stores are spotlessly clean, well-presented, and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimize queues.
• Late shift: From your start time in the afternoon, your role will be to ensure our customers' experience is top class by serving them with a smile, restocking missing items, and getting the store ready for the next day by following merchandising principles before closing time.

What you'll do

• Interact with customers in a pleasant, friendly, and helpful manner
• Follow stock loss controls in all areas of the store
• Maintain store and external cleanliness and hygiene standards
• Follow freshness and rotation principles
• Ensure all waste is managed correctly
• Assist in the stock count process

What you'll need

• A can-do attitude and excellent customer service skills
• The willingness to go the extra mile for our customers
• Responsibility and reliability
• Enjoy working in a fast-paced, varied environment
• Be a good team player
• Previous experience in a customer-facing role is preferred but not essential if you have the right attitude

What you'll receive

Through our salary system, we ensure pay equality across all positions at Lidl:

• €14.80 rising to €16.90 per hour after 3 years (additional pay outlined below)
• Unsocial hours worked (12am to 7am)
• 20 days holidays per annum, pro-rata
• Company pension after 1 year
• Opportunities for career development
• High performers invited to join our Leadership Academy
• Discounts on Circle K and Private Health Insurance
• Bike to Work Scheme
• Mobile and broadband discounts with Three network
• Maternity & Paternity Leave top-up, Marriage leave, Employee Assistance Programme

Lidl is an equal opportunities employer. We accommodate applicants' needs during recruitment and value diversity and inclusion in our workplace.