Customer Account Specialist, Customer Operations

Analog Devices; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

Analog Devices in Dublin is seeking a Customer Account Specialist to drive customer success on strategic accounts and support sales operations. This role requires excellent communication skills, collaboration with internal teams, and management of pricing and contracts.

The ideal candidate has a Bachelor's degree and is highly organized, detail-oriented, and able to work independently. Travel requirements are approximately 10%. A dynamic work environment offers opportunities for personal growth and development.

Qualifications

• Service-oriented individual with a four-year Bachelor's degree.
• Highly organized and detail-oriented with outstanding follow-through skills.
• Outstanding written and oral communication skills.
• Ability to work collaboratively and independently.
• Excellent MS Office skills, especially Excel.
• Strong problem-solving and critical thinking capability.

Responsibilities

• Monitor revenue, backlog, forecasts, and performance.
• Collaborate closely with Global Ops, Planning, and the Sales Team.
• Manage all pricing needs of the customers providing quotations.
• Participate in contract negotiations.
• Ensure backend systems align with anticipated demand.

Skills

Customer-oriented

Detail-oriented

Communication skills

MS Office skills (Excel)

Problem-solving

Education

Bachelor's degree

Job description

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible.

Role Overview

The Customer Account Specialist partners with the Sales Team adding value to the FSE mission and enhancing the customer experience. The CAS will drive ADI’s go-to-market strategy focused on enabling customer success on ADI’s most strategic accounts. The CAS will proactively manage all aspects of assigned customer's demand stream with ADI, including sales support, customer interface, pricing and contracts, sales forecasting, supply and demand optimization, and project management. The CAS will also work with Planning, Manufacturing, Business Units, and the Global Supply Partners to communicate requirements and expectations for assigned accounts. This role is fast paced, exciting, and challenging.

Responsibilities

The CAS continually monitors revenue, backlog, forecasts, and performance to plan. This person understands customer programs that drive revenue and ensures all backend systems are aligned to support anticipated demand. The CAS collaborates closely with Global Ops, Planning, and the Sales Team on a day-to-day basis and is a point of escalation for both the internal and external customers.

The CAS should function as an advisor to the team adding input to help resolve problems and achieve goals. The CAS works pro-actively to be in front of situations and notify appropriate teams ahead of issues, as well as providing solutions to problems. The CAS should have excellent presentation skills being able to lead customer meetings via phone, virtually, and in person.

The CAS manages all pricing needs of the customers providing quotations, managing pricing contracts, and coordinating worldwide. This includes being a focal point for contract negotiations coordinating with the contract center, providing input, and participating in negotiations. The CAS will also manage forecasting revenue, unit forecasting (CFIT), split / DAR management, MSD/PRT+, sampling, demand monitoring (QlikView / Drop off reports, etc.).

Internal Partners

• Sales – track new design opportunities and project ramps
• Business Units – review end customer product life cycles to understand business environments
• Demand Planning – share and consult on customer forecast data
• Quality Assurance – coordinate product changes and applications support
• Social & Environmental Management Teams – align customer requirements with ADI policies
• Supply Chain Management – analyze and understand supply position at each stage of production
• Legal – review and negotiate customer supply agreements

Minimum Qualifications

• Service-oriented individual with a four-year Bachelor's degree
• Highly organized and detail-oriented with outstanding follow-through skills
• Must have outstanding written and oral communication skills and presentation skills
• Ability to work collaboratively as well as independently
• Ability to perform with poise under tight deadlines and shifting priorities, as well as ability to understand independently what those priorities should be
• Excellent MS Office skills, especially Excel
• Self-motivated and disciplined, with a strong sense of ownership and the ability to execute tasks with minimal supervision
• Excellent time management capability
• Strong problem-solving and critical thinking capability
• Quick learner and willing to take on challenges
• Potential travel (10%)

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Experienced

Required Travel: Yes, 10% of the time

Shift Type: 1st Shift/Days