Customer Account Specialist

Analog Devices; Dublin; On-site; EUR 32,000 - 52,000; Full time

Job summary

Analog Devices, Inc. is seeking a Customer Account Specialist to join the Customer Operations team.

The role partners with the Sales team to drive go-to-market strategies, manage demand streams, and provide sales support, pricing, and forecasting for strategic accounts. You will collaborate with Planning, Manufacturing, and Global Supply Partners to align requirements and expectations, contributing to a fast-paced and impactful environment.

Qualifications

• Service-oriented individual with a four-year Bachelor's degree.
• Highly organized and detail-oriented with outstanding follow-through skills.
• Must have outstanding written and oral communication skills and presentation skills.
• Ability to work collaboratively as well as independently.
• Ability to perform with poise under tight deadlines and shifting priorities.
• Excellent MS Office skills, especially Excel.
• Self-motivated and disciplined, with a strong sense of ownership and the ability to execute tasks with minimal supervision.
• Excellent time management capability.
• Strong problem-solving and critical thinking capability.
• Quick learner and willing to take on challenges.

Responsibilities

• The CAS continually monitors revenue, backlog, forecasts, and performance to plan.
• Communicates requirements and expectations for assigned accounts with internal teams.
• Manages pricing needs of customers, quotations, pricing contracts, and negotiations.
• Forecasting Revenue and Unit Forecasting; manage MSD/PRT+, sampling and demand monitoring.

Skills

Service-oriented

Organizational skills

Communication skills

Time management

Problem solving

Fast learner

Education

Bachelor's degree

Tools

Excel

Job description

About Analog Devices Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X.

Job Description Summary

At Analog Devices, Inc. we know it's our great people who make us a great company, and our Customer Operations team is no exception. We are a group of positive, hard-working, customer-centric employees who represent our company in a positive light when working on the front line with our customers. Want to join a fun team with smart people who make a difference every day? If so, you've found the right organization! This entry level role (Customer Account Specialist) partners with the Sales Team adding value to the FSE mission and enhancing the customer experience. The CSS will drive ADI's go-to-market strategy focused on enabling customer success on ADI's most strategic accounts. The CAS will proactively manage all aspects of assigned customers demand stream with ADI. This includes sales support, customer interface, pricing and contracts, sales forecasting, supply and demand optimization, and project management. The CAS will also work with Planning, Manufacturing, Business Units, and the Global Supply Partners to communicate requirements and expectations for assigned accounts. This role is fast paced, exciting, and challenging. The perfect candidate will be professional, agile, and able to make an impact out of the gate.

Additional Role Specifics

The CAS continually monitors revenue, backlog, forecasts, and performance to plan. This person understands customers programs that drive revenue and ensures all backend systems are aligned to support anticipated demand. The CAS collaborates closely with Global Ops, Planning, and the Sales Team on a day-to-day basis and is a point of escalation for both the internal and external customers. The CAS should function as an advisor to the team adding input to help resolve problems and/or achieve goals. The CAS works pro-actively to be in front of situations and notify appropriate teams ahead of issues as well as providing solutions to problems. The CAS should have excellent presentation skills being able to lead customer meetings via phone, virtually, and in person. The CAS manages all pricing needs of the customers providing quotations, managing pricing contracts, and coordinating worldwide. This includes being a focal point for contract negotiations coordinating with the contract center, providing input, and participating in negotiations. The CAS will also manage Forecasting Revenue, Unit Forecasting (CFIT), Split / DAR Management, MSD/PRT+, Sampling, Demand Monitoring (QlikView / Drop off reports, etc.)

You'll also have the opportunity to collaborate with internal partners to support ADI's customer base.

Internal Partners Include

• Sales - track new design opportunities and project ramps
• Business Units - review end customer product life cycles to understand business environments
• Demand Planning - share and consult on customer forecast data
• Quality Assurance - coordinate product changes and applications support
• Social & Environmental Management Teams - align customer requirements with ADI policies
• Supply Chain Management - analyze and understand supply position at each stage of production
• Legal - review and negotiate customer supply agreements

Minimum Qualifications

• Service-oriented individual with a four-year Bachelor's degree
• Highly organized and detail-oriented with outstanding follow-through skills
• Must have outstanding written and oral communication skills and presentation skills
• Ability to work collaboratively as well as independently
• Ability to perform with poise under tight deadlines and shifting priorities, as well as ability to understand independently what those priorities should be
• Excellent MS Office skills, especially Excel
• Self-motivated and disciplined, with a strong sense of ownership and the ability to execute tasks with minimal supervision
• Excellent time management capability
• Strong problem-solving and critical thinking capability
• Quick learner and willing to take on challenges

Potential travel (10%) #LI-AS2 IND1

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type

Experienced

Required Travel: Yes, 10% of the time

Shift Type: 1st Shift/Days

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X. Come join ADI - a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare. ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.