Custody Digital Onboarding Senior Analyst - Assistant Vice President

Citigroup Inc.; Dublin; Hybrid; EUR 66,000 - 98,000; Full time

Benefits offered by this job

Hybrid work model

Competitive base salary

Job summary

Citi in Dublin seeks a Custody Digital Onboarding Senior Analyst to design and implement end-to-end onboarding workflows, driving digitization across custody platforms and internal tools. You will collaborate with technology, operations, risk, and business partners to automate processes and improve the client experience.

The role focuses on reducing account opening times, streamlining documentation, and delivering AI-driven process improvements.

Qualifications

• Experience in workflow orchestration and onboarding process improvement.
• Ability to translate business needs into technology solutions.
• Familiarity with Agile/Scrum and SDLC.

Responsibilities

• Map end-to-end client onboarding workflows and identify bottlenecks for automation.
• Lead execution of workflow orchestration projects to digitize onboarding.
• Coordinate integration of onboarding channels with custody platforms and internal apps.
• Apply automation/AI (IDP, OCR, NLP) to streamline document reviews.
• Define and deliver product enhancements based on user feedback and market needs.
• Gather and translate business needs into clear Agile requirements (Epics/User Stories).
• Support release planning, UAT, and validation of delivered solutions.
• Help drive the digital onboarding program roadmap with a commercial focus.
• Collaborate with Technology, Operations, Legal, Risk, and Sales for delivery.

Skills

Workflow orchestration

Business analysis

Digital transformation

Client onboarding

Agile/Scrum

SDLC

Jira

Data & analytics

Execution

Collaboration

Communication

Education

Bachelor’s degree

Tools

Jira

Job description

Are you looking for a career move that will put you at the heart of a global financial institution?

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

Role Overview:

The Custody Digital Onboarding Senior Analyst is a strategic position responsible for executing workflow orchestration projects and driving digital onboarding initiatives within the Custody product function. This role focuses on the hands‑on digitization of the client onboarding experience, mapping end-to-end workflows, and integrating internal applications and industry utilities.

The primary objective is to deliver a simplified, efficient client experience by reducing account opening cycle times, streamlining market documentation requirements, and improving operational efficiency. The individual will work closely with technology, operations, legal, risk, and business partners to implement product enhancements, workflow solutions, and practical AI-driven process improvements, serving as an execution champion within the custody ecosystem.

What you'll be doing:

• Process Mapping & Design:Map end-to-end client onboarding workflows, identifying bottlenecks, redundancies, and areas for automation.

• Orchestration Implementation:Lead the execution of specific workflow orchestration projects to digitize and streamline the custody client onboarding journey.

• Integration Coordination:Coordinate the integration of digital onboarding intake channels with core custody platforms, internal applications, and industry utilities.

• AI & Automation Integration:Identify practical opportunities to apply automation and AI/ML technologies—such as Intelligent Document Processing (IDP), Optical Character Recognition (OCR), and Natural Language Processing (NLP)—to streamline manual document reviews and data extraction.

• Product Enhancements:Define, scope, and deliver product enhancements and features based on operational feedback, client needs, and market requirements.

• Requirements Definition:Gather and translate business needs into clear, detailed Agile requirements (Epics and User Stories) within project management tools such as Jira

• UAT & Release Management:Partner with Technology to scope product releases, participate in User Acceptance Testing (UAT) planning/execution, and validate that delivered solutions meet business criteria.

• Roadmap Support:Support the delivery of the strategic digital onboarding program roadmap with a strong commercial lens—tracking progress, managing dependencies, and resolving execution-level obstacles to drive operational cost‑efficiencies and support P&L growth

• Cross-Functional Partnership:Work in close coordination with Technology, Operations, Coverage/Sales, Legal, and Risk partners to ensure seamless delivery of workflow solutions.

• User Community Engagement:Serve as a product champion and point of contact for the internal user community, gathering feedback and driving adoption of new digital onboarding tools.

• Alignment:Align stakeholders on project requirements and delivery timelines.

• Controls Testing & Documentation:Focus on controls and governance.

• Risk Assessment:Appropriately assess risk when business decisions are made.

• Strategic Product Vision & P&L Ownership:Define and lead the strategic vision for custody products, aggressively integrating digital, data, and innovation to drive P&L growth, market penetration, and sustainable competitive advantage.

What we’ll need from you:

• Experience:Demonstrated experience in workflow orchestration, business analysis, digital transformation, or client onboarding process improvement, with the ability to translate business needs into effective technology solutions.

• Analytical Thinking:Intellectual curiosity, analytical and conceptual thinker.

• Domain Knowledge:Solid understanding of custody operations, client onboarding processes, or securities market documentation.

• Product Lifecycle:Familiarity with Agile/Scrum methodologies and the end-to-end software development lifecycle (SDLC).

• Workflow Orchestration:Practical experience with workflow automation concepts.

• Data & Analytics:Strong analytical skills with the ability to filter, prioritize, and validate complex data from multiple sources to drive process improvements.

• Execution Focus:A proactive, hands‑on approach to problem-solving and project delivery.

• Collaboration:Proven ability to work effectively in a highly matrixed, global organization.

• Communication:Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.

Education:

• Bachelor’s/University degree or equivalent experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Job Family Group:

Product Management and Development

Job Family:

Product Development

Time Type:

Full time

Primary Location Full Time Salary Range:

€65,600.00 - €98,400.00

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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