CSR Account Manager, Europe — Biopharma Customer Experience

ABEC Inc; Fermoy; On-site; EUR 70,000 - 110,000; Full time

Job summary

ABEC Inc. is seeking a CSR Account Manager for Europe to own the customer experience for CSR installations across the region.

You will be the primary ABEC contact for CSR support and work cross-functionally to ensure timely responses to technical and commercial needs. The role requires strong communication with customers and internal teams, facilitating CAPA resolution, travel within Europe, and active involvement in site acceptance testing and demonstrations to promote continued customer

Qualifications

• BS Degree in Science, Engineering, or Business.
• Minimum 5 years’ experience in engineering, quality, supply chain and/or customer service.
• Excellent verbal and written communication skills.
• Ability to understand and address technical needs and issues.
• Proficient with Microsoft Office and ERP.
• Willingness to travel as needed.
• Biopharma background preferred.
• Customer communication experience preferred.

Responsibilities

• Communicate regularly with CSR customers in Europe.
• Coordinate with ABEC Operations, Service, Quality, Sales, Applications, and Product groups as needed for CSR support.
• Provide regular reporting of activities including forecasts and call reports.
• Interface with ABEC Sales regarding CSR status, new contacts, and opportunities.
• Support marketing with customer and competitor knowledge; contribute to sales materials.
• Participate in Factory and Site Acceptance Testing for new installations as required.
• Attend customer visits to ABEC facilities for technical discussions and product demonstrations.
• Pursue ongoing education and professional development; maintain networks and memberships.
• Complete other duties as assigned.

Skills

Communication skills

ERP experience

MS Office

Travel readiness

Education

BS in Science/Engineering/Business

Tools

ERP systems

Job description

ABEC Inc. is seeking a CSR Account Manager for Europe to own the customer experience for CSR installations across the region.

You will be the primary ABEC contact for CSR support and work cross-functionally to ensure timely responses to technical and commercial needs. The role requires strong communication with customers and internal teams, facilitating CAPA resolution, travel within Europe, and active involvement in site acceptance testing and demonstrations to promote continued customer