Creative Account Manager

Studio East; Dublin; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Pension scheme

Health insurance

Creative culture

25 days annual leave

Job summary

Studio East is seeking a commercially minded creative professional to strengthen connections between clients, commercial and delivery teams in Dublin. This client-facing role focuses on developing relationships, identifying opportunities and ensuring creative projects are delivered successfully, drawing on your design, UX and website experience.

Working with the Head of Commercial & Client Success, you will help shape client requirements, translate business objectives into briefs, and

Qualifications

• 3-5 years experience in an agency environment shaping and delivering branding, digital and UX projects.
• Strong ability to build long-term client relationships and to identify commercial opportunities.
• Comfort facilitating workshops and presenting concepts to clients.

Responsibilities

• Support the commercial team during discovery sessions, workshops and pitches.
• Own a portfolio of client relationships across branding, website and digital projects.
• Translate client objectives into clear, commercially focused briefs and collaborate with design and development teams.
• Identify opportunities to introduce additional Studio East services aligned with client objectives.

Skills

Agency experience

Client relationships

Business development

Workshops facilitation

Job description

As Studio East continues to grow, we're looking for a commercially minded creative professional to help strengthen the connection between our clients, our commercial team and our delivery teams.

This is a client-facing role focused on developing strong relationships, identifying commercial opportunities and ensuring creative projects are delivered successfully. Drawing on your experience in design, UX and websites, you'll help clients shape their requirements, translate business objectives into clear creative briefs and work closely with our design and development teams to ensure the right solutions are proposed and executed.

Your creative expertise enables you to have more valuable commercial conversations with clients, helping them shape the right solution rather than simply managing delivery. Working alongside the Head of Commercial & Client Success, you'll play an important role in winning new business, growing existing accounts and helping Studio East build long-term client partnerships.

Key Responsibilities

Business Development & Commercial Support

• Support the commercial team during discovery sessions, workshops and pitches.
• Contribute creative thinking that helps shape compelling client solutions.
• Help develop proposals and presentations for new business opportunities.
• Support the conversion of qualified opportunities into new clients.

Client Relationship Management

• Own a portfolio of client relationships across branding, website and digital projects.
• Develop a strong understanding of each client's commercial objectives and long-term ambitions.
• Act as the primary day-to-day point of contact throughout project delivery.
• Build trusted relationships that encourage repeat business and long-term partnerships.

Creative Briefing & Project Delivery

• Translate client objectives into clear, commercially focused creative briefs.
• Collaborate closely with the Lead Designer, Developers and Project Manager to ensure projects are delivered successfully.
• Help facilitate workshops, onboarding sessions and project reviews.
• Support delivery teams by maintaining clear communication between clients and internal stakeholders.
• Ensure projects remain aligned with agreed scope, timelines and commercial objectives.

Account Growth & Client Success

• Identify and utilise opportunities to introduce additional Studio East services where they align with client objectives, supported by the use of creative concepts.
• Work within the commercial team to develop account growth plans.
• Run Quarterly Business Reviews and strategic client planning sessions.
• Contribute to improving client retention and lifetime value.

Agency Growth

• Develop case studies that demonstrate Studio East's expertise and commercial impact.
• Support marketing initiatives through client stories, testimonials and project showcases.
• Share market insights and client feedback to help shape future service offerings.
• Develop strategies that strengthen Studio East's positioning within the market.

What Success Looks Like

Within your first 12 months you will have helped to:

• Grow revenue across a portfolio of existing clients.
• Support the successful conversion of new business opportunities.
• Improve client satisfaction and long-term retention.
• Deliver consistently strong project experiences for clients.
• Strengthen collaboration between Commercial, Design and Delivery teams.
• Produce compelling case studies that support business development.

We'd Love To Hear From You If You...

• Have 3-5 years experience of strong agency background shaping and delivering branding, digital and UX projects.
• Enjoy building long-term client relationships.
• Can confidently facilitate workshops and present concepts and ideas.
• Understand both commercial objectives and creative processes.
• Have excellent communication and stakeholder management skills.
• Enjoy identifying opportunities to help clients grow.
• Think strategically about business challenges, not just creative outputs.
• Thrive in collaborative, cross-functional environments.

What we offer:

• Pension scheme and health insurance
• Creative and collaborative culture
• 25 days annual leave, plus bank holidays.
• A learning & development budget to support your professional growth.