Counter Manager Counter Manager

The Estée Lauder Companies Inc.; Dublin; On-site; EUR 42,000 - 56,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager in Ireland to lead, coach and develop a team of Sales Associates. You will drive sales, deliver exceptional customer service and manage store operations with a strategic, business-minded approach.

Ideal candidates will demonstrate strong leadership and planning abilities, experience in a fast-paced retail environment, and a passion for coaching others to reach their full potential within the prestige beauty industry.

Qualifications

• Excellent verbal and written communication skills.
• Quality customer service skills; ability to win people over.
• Results driven with a strong objective focus.
• Pursue goals beyond what is required or expected.
• Recognize and bolster others' development needs.
• Anticipate and meet customers' needs.
• Handle difficult customer service situations with diplomacy and tact.
• Guide others while holding them accountable.
• Cultivate extensive informal networks.
• Demonstrate respect, helpfulness and cooperation.
• High attention to detail and organisational skills.
• Work autonomously and contribute to the team.
• Be proactive and positive in tasks.
• Maintain confidentiality and discretion.

Responsibilities

• Lead, coach and develop a team of Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers.
• Drive in-store events and customer relationship management to grow the business.
• Provide leadership in consumer insights, events, front-line marketing and store operations.
• Progress through the Beauty Industry by gaining broad, all-round skills at point of sale.

Skills

Verbal and written communication

Interpersonal skills

Customer service

People leadership

Results oriented

Goal setting

Development needs assessment

Customer needs anticipation

Diplomacy under pressure

Accountability of team

Networking

Team collaboration

Attention to detail

Autonomy

Proactivity

Discretion and tact

Tools

Microsoft Excel

Job description

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses Others' Development Needs And Bolsters Their Abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel