Counter Manager - Brown Thomas Cork (37.5 hours - 12 month FTC)

Rituals; Cork; On-site; EUR 30,000 - 45,000; Full time

Job summary

A leading retail company in Cork is seeking a Counter Manager to create unforgettable customer experiences and lead a team to achieve performance targets. The ideal candidate will have a proven track record in retail or hospitality, strong people management skills, and the ability to motivate others. This role includes a focus on driving KPIs and managing day-to-day operations, with contract duration of 12 months.

Qualifications

• Proven track record of exceeding KPIs such as conversion, ATV, UPT, and mystery shop results.
• Prior relevant experience as a Counter Manager or equivalent in retail or hospitality.

Responsibilities

• Lead a team to deliver an excellent customer experience.
• Define daily objectives, drive KPIs, and develop monthly plans.
• Manage inventory and oversee day-to-day operations.

Skills

Team motivation

Communication

Coaching

Problem-solving

Job description

Overview

As Counter Manager, your focus is on creating an unforgettable customer experience and helping your team to reach their full potential!

You’ll work closely with your Account Manager to put our local business strategy into place as well as continuously reach performance targets and take charge with effective leadership. You’ll lead by example and coach your team to deliver an excellent customer experience!

You’ll also define daily objectives and actions to drive KPIs, develop monthly plans based on productivity targets, ensure to build upon our brand awareness, manage inventory and day-to-day operations and drive employee wellbeing and engagement with regular 1-to-1’s and making a genuine connection with your team by celebrating success!

This role is a 12 month fixed term contract.

Responsibilities

• Lead a team to deliver an excellent customer experience and help team members reach their full potential.
• Collaborate with the Account Manager to implement local business strategy and achieve performance targets.
• Define daily objectives, drive KPIs, and develop monthly plans based on productivity targets.
• Build brand awareness, manage inventory, and oversee day-to-day operations.
• Support employee wellbeing and engagement with regular 1-to-1s and celebrate success to motivate the team.

Qualifications

• High on energy, low on ego and with a little bit of humour.
• You are ‘one of a kind’ because your ability to motivate your team and reach your goals in terms of customer satisfaction and sales. In addition, as Store Manager you are inspiring, and performance orientated.
• Prior relevant experience as a Counter Manager experience or equivalent within retail or hospitality.
• Proven track record of exceeding KPIs such as conversion, ATV, UPT and mystery shop results.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration)
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision making and problem-solving skills.