Control Tower Planning Lead — Hybrid Europe

ATC (part of Arvato); Dublin; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Performance-based bonus

Hybrid working environment

AIG Virtual Care Programme

Employee assistance programme

Company pension plan

Continuing professional development

Job summary

ATC (part of Arvato) is seeking a proactive Team Lead to manage the daily operations of the Control Tower Planning Team overseeing transport planning for hyperscale data centre clients across Europe, the UK and Ireland. You will drive planning accuracy, customer service levels and process improvements under the Planning Manager.

The successful candidate will lead, motivate and develop the team, coordinate planning activity, and liaise with customers, subcontractors and cross-functional teams to

Qualifications

• Substantial experience in transport planning, ideally with at least three years' experience in a similar logistics, transport or planning environment.
• Experience within the logistics industry, with knowledge of high-service or white glove operations considered beneficial
• Strong leadership, communication and interpersonal skills, with the ability to support, guide and develop a team
• Excellent written and verbal communication skills, with the ability to engage professionally with customers, colleagues and external partners
• Strong organisational skills, attention to detail and the ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Lead the day-to-day activities of the Planning Team, ensuring shipments, routes and resources are planned effectively to meet customer service and operational performance targets
• Oversee ATC's internal truck fleet planning to ensure utilisation targets are achieved
• Provide regular updates to the Planning Manager on team performance, planning activity, vendor issues, operational risks, KPI trends and service delivery
• Oversee active shipment monitoring and customer communications, ensuring updates, queries, changes and escalations are managed accurately, promptly and professionally
• Lead daily operational calls, ensuring priorities, risks, escalations and actions are clearly communicated and followed through
• Support team resource planning, including rota coverage, holiday approvals and workload allocation
• Liaise with subcontractors, overseas offices, ATC operations, field teams, customers and supply chain teams to ensure schedules, service levels and operational requirements are met
• Coach, support and develop team members through regular performance monitoring, 1:1 meetings and identification of training needs
• Support audits, SOP reviews and process improvements across key planning functions to improve consistency, reduce risk and maintain quality, service and compliance standards
• Liaise with Finance and Accounts teams to support accurate billing, quoting and financial administration
• Complete payroll reporting and other administrative tasks as required

Skills

Transport planning

Team leadership

Customer communication

Operational planning

Decision making under pressure

Tools

Microsoft Office

Microsoft 365

SharePoint

Job description

ATC (part of Arvato) is seeking a proactive Team Lead to manage the daily operations of the Control Tower Planning Team overseeing transport planning for hyperscale data centre clients across Europe, the UK and Ireland. You will drive planning accuracy, customer service levels and process improvements under the Planning Manager.

The successful candidate will lead, motivate and develop the team, coordinate planning activity, and liaise with customers, subcontractors and cross-functional teams to