Content Moderator

Accenture; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading global consulting firm in Dublin is seeking a Platform Experience New Associate to join the Trust & Safety team. This entry-level role is tailored for candidates fluent in Estonian and English, tasked with reviewing user-generated content to uphold safety standards. The position offers a full-time contract with potential for extension, focusing on the candidate's capabilities in analyzing and resolving content issues in a dynamic environment.

Qualifications

• Native or fluent Estonian speakers are required.
• Ability to work objectively in line with client policies.
• Previous experience in content moderation is a plus.

Responsibilities

• Review, classify, and remove content per client guidelines.
• Investigate and resolve reported issues.
• Engage in discussions on socially sensitive topics.

Skills

Fluent Estonian

Strong English communication skills

Attention to detail

Critical thinking

Job description

Overview

We’re hiring in Dublin! Accenture UK & Ireland is looking for a Platform Experience New Associate – Estonian Speaker to join our Trust & Safety team. This is an entry-level opportunity for someone passionate about keeping online communities safe while gaining hands-on experience in content moderation and digital platform operations.

As a Platform Experience Associate, you will review and analyze user-generated content — including text, audio, and video — to ensure compliance with client guidelines. You’ll investigate, escalate, and resolve flagged content, helping to maintain a safe online environment. This is meaningful work that may involve exposure to sensitive content, so resilience and stress-management skills are essential.

Location: Dublin, Ireland. Contract: Full-time, 40h/week, 12-month contract (with potential extension).

What you’ll do

• Review, classify, and remove content according to client guidelines
• Stay up-to-date with policies and platform changes
• Investigate and resolve reported issues, escalating when necessary
• Participate in process improvements and training programs
• Engage in conversations on socially sensitive topics to help keep communities safe

What we’re looking for

• Native or fluent Estonian and strong English communication skills
• Strong attention to detail and critical thinking abilities
• Ability to work objectively, without personal bias, in line with client policies
• Flexibility to work rotating shifts in a 24/7 environment, including weekends and holidays
• Previous content moderation, customer service, or business process outsourcing experience is a plus
• Passion for the internet, social media, and digital culture

Details

Location: Dublin, Ireland

Contract: Full-time, 40h/week, 12-month contract (with potential extension)

Equal Employment Opportunity statements and inclusion information are provided below for compliance and awareness.

Equal Employment Opportunity and Inclusion

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment that you are fit to work night shifts and your employment may be terminated if you are unable to do so.

Inclusion and diversity: We are a global collective of diverse talents. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential.

Please advise if you have any particular requirements, so we can arrange reasonable adjustments to the recruitment process. You can contact us at [e-mail].

As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.